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- Tasks: Provide top-notch ICT support and resolve incidents for Constabulary staff.
- Company: Join Lancashire Constabulary's dynamic ICT Service Desk Team.
- Benefits: Enjoy generous leave, pension scheme, and health support.
- Why this job: Make a real difference in public service while developing your tech skills.
- Qualifications: Must be 18+, with a passion for customer service and tech.
- Other info: Hybrid working options and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Lancashire Constabulary’s ICT Service Desk Team is seeking an ICT Service Desk Analyst to be based at Hutton Headquarters. The site is accessible by public transport and there is also free car parking on site.
The purpose of this role is to deliver high quality provision of ICT customer support and service to Constabulary staff, ensuring service delivery is aligned to operational and customer needs. Some of the key responsibilities of this role are as follows:
- To identify and record all ICT incidents, service requests and change requests onto the Service Desk System.
- To provide 1st line resolutions/ updates in response to ICT incidents and requests, where applicable and to assign and allocate 2nd line fixes to the relevant areas of business.
- To control the authorisation, allocation, and maintenance of appropriate access rights to networks, systems, applications, data, email facilities and internet/intranet facilities in line with Force policies and the principles of the Data Protection and Computer Misuse Acts.
- To provide high quality service delivery and customer satisfaction within the Service Desk.
- To notify the Service Desk Team Leader of any major incidents/ disruption to services, so that appropriate action may commence.
- To liaise and consult with other areas/teams across ICT when investigating problems and developing solutions, in order to minimise disruption to users and the force.
- To provide appropriate advice and guidance to customers, stakeholders, and colleagues, with regards to 1st line resolutions.
Please see the attached job specification for further details.
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). There is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.
Benefits include:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Wednesday 18th February 2026 at 10am.
S26-008 ICT Service Desk Analyst (LC5) in Preston employer: Lancashire Constabulary
Contact Detail:
Lancashire Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land S26-008 ICT Service Desk Analyst (LC5) in Preston
✨Tip Number 1
Get to know the company! Research Lancashire Constabulary and their ICT Service Desk Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to ICT support roles. Think about how you would handle specific scenarios, like resolving a major incident or providing customer support, and rehearse your answers with a friend or in front of a mirror.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights into the role and the team culture, plus it might just give you a leg up when it comes to getting noticed during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace S26-008 ICT Service Desk Analyst (LC5) in Preston
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. We want to see how your skills and experiences match what they're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your Application: Don’t just send a generic application! We recommend personalising your responses to highlight how your background fits the role of ICT Service Desk Analyst. Use specific examples that showcase your customer support skills and technical know-how.
Be Clear and Concise: When filling out the application, keep it straightforward. We appreciate clarity, so avoid jargon and long-winded explanations. Stick to the point and make sure your key achievements shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need to make your application stand out!
How to prepare for a job interview at Lancashire Constabulary
✨Know Your Stuff
Make sure you understand the key responsibilities of the ICT Service Desk Analyst role. Brush up on your knowledge of incident management, service requests, and how to provide 1st line resolutions. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality customer support, think of examples from your past experiences where you've successfully resolved issues or helped customers. Be ready to share specific situations that highlight your ability to communicate effectively and provide excellent service.
✨Familiarise Yourself with Relevant Policies
Understanding the principles of the Data Protection and Computer Misuse Acts is crucial for this role. Take some time to read up on these policies so you can demonstrate your awareness during the interview. This will show that you take compliance seriously and are prepared to handle sensitive information responsibly.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you determine if the job is the right fit for you.
