At a Glance
- Tasks: Be the first point of contact for emergency and non-emergency calls, making critical decisions.
- Company: Join Lancashire Constabulary, a supportive and community-focused organisation.
- Benefits: Enjoy generous leave, pension scheme, gym access, and health support.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Intermediate IT skills, good communication, and a customer-focused attitude required.
The predicted salary is between 25949 - 32613 £ per year.
Overview
Lancashire Constabulary is recruiting a full-time Police Control Room Operator at Police Headquarters, Hutton. The operator will be the first point of contact for the public, handling emergency and non‑emergency calls, making critical decisions and ensuring the correct response is provided.
Responsibilities
- Receive and triage emergency and non‑emergency calls from the public.
- Assess situations, make critical decisions and direct resources appropriately.
- Operate call‑handling equipment and maintain accurate call logs.
- Work 37 hours per week on a rota, including weekends, Bank Holidays and other key days.
Qualifications
- Intermediate IT skills and familiarity with Windows systems.
- Typing or word‑processing speed of at least 20 words per minute.
- Minimum 3‑year UK residency and be at least 18 years old.
- Good communication skills and a customer‑focused attitude.
Salary and Working Hours
- Rota A, 37 hours per week: Basic rate £25,949 – £32,613.
- Once working full shifts and weekends: £34,908.31 – £43,873.17.
Benefits
- 25–31 days annual leave (varies with role) plus 8 bank holidays pro rata.
- Local Government Pension Scheme – 5.5% to 12.5% contributions.
- Sick pay provisions.
- Generous maternity, paternity and adoption leave entitlements.
- Membership of on‑site unions.
- Blue Light Scheme discounts.
- Access to on‑site gyms at HQ.
- Cycle‑to‑work scheme.
- Health and Wellbeing Centre with welfare officers, counselling, physiotherapy and mental health peer support.
Employment Details
Work schedule: Monday to Friday 9:00 am – 5:00 pm during training, followed by the standard rota. Weekend, Bank Holiday and special event work required.
Additional Information
Lancashire Constabulary is a disability confident employer; reasonable adjustments will be considered where necessary. Agency employees, volunteers and specials are unable to apply for internal vacancies.
NR1 - Police Control Room Operator - 37 hours per week in Preston employer: Lancashire Constabulary
Lancashire Constabulary is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Police Control Room Operator, you will benefit from generous annual leave, a robust pension scheme, and access to health and wellbeing resources, all while serving your community in a dynamic and rewarding environment at our Hutton headquarters.
StudySmarter Expert Advice🤫
We think this is how you could land NR1 - Police Control Room Operator - 37 hours per week in Preston
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Lancashire Constabulary, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Lancashire Constabulary and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace NR1 - Police Control Room Operator - 37 hours per week in Preston
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Lancashire Constabulary and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Lancashire Constabulary
✨Get to Know Public Sector Values
Before your interview with Lancashire Constabulary, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Lancashire Constabulary.
