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- Tasks: Support mental health services by handling calls and assisting clients in crisis.
- Company: Join the Lancashire and South Cumbria NHS Foundation Trust, dedicated to patient care.
- Benefits: Gain valuable experience, receive support, and contribute to meaningful mental health initiatives.
- Other info: Be part of a compassionate team with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 23970 - 26474 £ per year.
An exciting opportunity has arisen for patient focused Call Handlers to support the Initial Response Service (IRS). IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.
Responsibilities
- Accept calls from professionals and service users.
- Complete administrative tasks such as clarification of appointment times or general enquiries.
- Ensure calls are recorded in the IRS Network stack for the caller’s location.
- Assist clients who may be experiencing a range of mental health conditions and act as liaison between the patient and the clinical team.
- Manage calls from service users who may be in crisis and determine the immediacy of the situation and needs of the individual caller at that time.
- Attend to distressing or emergency response situations with resilience and resourcefulness.
- Work within a robust supervision structure to support staff due to the role’s challenges.
Qualifications
Call Handler - Initial Response Service | Lancashire and South Cumbria NHS Foundation Trust employer: Lancashire Care Foundation Trust
Contact Detail:
Lancashire Care Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Initial Response Service | Lancashire and South Cumbria NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, especially those connected to the NHS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your call handling skills! Role-play with friends or family to get comfortable with managing calls, especially in crisis situations. This will help you feel more confident during interviews.
✨Tip Number 3
Show your passion for mental health! When you get the chance to speak with potential employers, share why you want to be part of the Initial Response Service. Your enthusiasm can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who are ready to make a difference.
We think you need these skills to ace Call Handler - Initial Response Service | Lancashire and South Cumbria NHS Foundation Trust
Some tips for your application 🫡
Show Your Passion for Mental Health: When writing your application, let us know why you're passionate about mental health services. Share any personal experiences or motivations that drive you to support individuals in crisis. This will help us see your genuine interest in the role.
Highlight Relevant Experience: Make sure to include any previous experience you have in call handling or working with vulnerable individuals. We want to see how your background aligns with the responsibilities of the Call Handler position, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancashire Care Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler in the Initial Response Service. Familiarise yourself with mental health services and the types of calls you might handle. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Empathy and Communication Skills
As a Call Handler, you'll be dealing with individuals who may be in crisis. Prepare examples from your past experiences where you've shown empathy and effective communication. Practising active listening techniques can also be beneficial, as it shows you can connect with callers on a personal level.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a distressed caller or an emergency response. Practising these scenarios can help you articulate your thought process and decision-making skills clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the support structure for staff, training opportunities, or how the team collaborates during challenging situations. This not only shows your interest but also helps you gauge if the environment is right for you.