At a Glance
- Tasks: Lead a dynamic admin team, ensuring high-quality support for mental health services.
- Company: Join Lancashire and South Cumbria NHS Foundation Trust, a diverse and inclusive workplace.
- Benefits: Flexible working options, comprehensive wellbeing resources, and ongoing training support.
- Other info: Embrace a supportive environment with excellent career growth opportunities.
- Why this job: Make a real difference in mental health services while developing your leadership skills.
- Qualifications: Strong communication skills and experience in managing teams are essential.
The predicted salary is between 37338 - 44962 € per year.
Role Overview
This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality. The post holder will be innovative and forward thinking. The post holder will be creative with an inclusive approach towards problem solving and service development. IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.
Responsibilities
- The role involves communicating with administrative staff within the locality on occasionally difficult, sensitive and complex business issues. This will require a degree of negotiating, empathy and reassurance skills to foster cooperation across the service.
- Lead and support with supervisions, appraisals, managing absence, performance and disciplinary.
- Work closely with the IRS Admin Lead to support engagement of staff, continued drive of motivation and continuous development of staff to ensure high levels of productivity and quality.
- Be resilient, resourceful, and able to manage/support staff with a well-rounded skill set. A robust supervision structure is in place to support staff due to the challenges of the role.
- Manage and lead an administrative workforce.
- Provide supervision, appraisals, performance management and disciplinaries.
- Communicate effectively on difficult and sensitive issues.
- Drive staff engagement and continuous development.
- Implement training and support through training packages.
Benefits
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation. We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT supports flexible working; we consider working patterns such as term time, part time, compressed hours and flexi time. The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Please see attached the job description and person specification for more information about this role.
Application Deadline
This advert closes on Friday 24 Apr 2026.
Call Handler Team Leader | Lancashire and South Cumbria NHS Foundation Trust in Accrington employer: Lancashire Care Foundation Trust
At Lancashire and South Cumbria NHS Foundation Trust, we pride ourselves on being an exceptional employer that champions diversity and inclusion, fostering a supportive work environment where every team member can thrive. Our commitment to employee wellbeing is reflected in our flexible working options and comprehensive training packages, ensuring that you have the resources and support needed for both personal and professional growth. Join us in making a meaningful impact in mental health services while enjoying a collaborative and innovative workplace culture.
Contact Detail:
Lancashire Care Foundation Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler Team Leader | Lancashire and South Cumbria NHS Foundation Trust in Accrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Lancashire and South Cumbria NHS Foundation Trust. They can give you insider info on the team culture and what it takes to shine in the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and communication. Think about how you would handle sensitive issues and motivate your team, as these are key aspects of the role.
✨Tip Number 3
Showcase your creativity! Be ready to discuss innovative ideas for improving administrative processes. This will demonstrate your forward-thinking approach and align with the trust's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Call Handler Team Leader | Lancashire and South Cumbria NHS Foundation Trust in Accrington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how driven and motivated you are to lead an administrative workforce in mental health services.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and structure your thoughts logically. We appreciate a well-organised application that gets straight to the point!
Highlight Relevant Experience:Don’t forget to showcase any relevant experience you have, especially in managing teams or dealing with sensitive issues. We’re looking for someone who can communicate effectively and foster cooperation across the service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us and gives you access to all the resources we offer during the application process.
How to prepare for a job interview at Lancashire Care Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler Team Leader. Familiarise yourself with the key aspects of managing an administrative workforce and how to effectively communicate on sensitive issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing performance. Think of specific examples where you've successfully motivated staff or handled difficult situations. Highlighting your ability to foster cooperation and drive engagement will resonate well with the interviewers.
✨Emphasise Empathy and Communication
Given the nature of the role, it's crucial to showcase your empathy and communication skills. Prepare to share instances where you've navigated complex conversations or provided reassurance to team members. This will illustrate your capability to handle sensitive issues effectively.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you approached them creatively. Demonstrating your innovative thinking and resourcefulness will show that you're the right fit for this forward-thinking position.
