At a Glance
- Tasks: Deliver engaging training and support to pharmacy teams using RxWeb software.
- Company: Join Lanas, a leader in healthcare innovation with a collaborative culture.
- Benefits: Enjoy flexible working, generous leave, and wellbeing support.
- Other info: Dynamic role with travel across the South of England and opportunities for growth.
- Why this job: Make a real impact in healthcare by empowering pharmacies with innovative technology.
- Qualifications: Experience in community pharmacy and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Lanas is igniting healthcare innovation.
For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.
Our technology is used by millions of clinical users in over twenty countries.
From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.
Position
We're looking for an Rx Web Trainer to help community pharmacies get the very best from our software.
You'll deliver practical training, support new implementations and build strong relationships with pharmacy teams across the South of England.
Based in Milton Keynes, this is a field-based role with regular travel to customer sites, alongside remote training and follow-up support.
You'll work closely with our Customer Success, Training and Implementation colleagues to make sure customers feel confident using Rx Web from go-live onwards.
Key Responsibilities
- Training & Product Adoption
- Deliver clear, engaging on-site and remote software training tailored to the needs of pharmacy owners, pharmacists and dispensing teams.
- Take ownership of follow-up training, helping customers build confidence, improve proficiency and make full use of Rx Web.
- Implementation & Go-Live Support
- Work with customers and internal teams to prepare for implementation, system setup, training and go-live.
- Provide practical support during rollout, helping pharmacy teams adapt their day-to-day workflows to the new system.
- Customer Relationships & Feedback
- Build trusted relationships with pharmacy teams, understand their challenges and identify where further support would help.
- Gather feedback from customers and share recurring issues and improvement ideas with Customer Success and Product colleagues.
- Create and update user guides, quick-reference materials and other practical training resources.
- Resolve straightforward software and operational questions during training, escalating technical issues to specialist teams when needed.
Requirements
You will ideally bring
- At least one year of experience in a community pharmacy, dispensing, pharmacy support or closely related healthcare role.
- A good understanding of NHS community pharmacy operations, dispensing processes and day-to-day workflows.
- Clear communication and presentation skills, with the confidence to explain systems to people with different levels of experience.
- A positive, customer-focused approach and the ability to build strong relationships with pharmacy teams.
- Good IT skills, including Microsoft Office, and the ability to learn new software quickly.
- Self-motivation, strong organisation and the confidence to manage a busy field-based schedule.
- A full UK driving licence and willingness to travel regularly across the South of England.
- Experience delivering training or coaching, familiarity with pharmacy PMR (Patient Medication Record) systems, or creating e-learning resources would be an advantage.
What Success Looks Like
- Pharmacy teams are prepared for go-live and feel confident using Rx Web in their daily work.
- New and existing customers adopt the system well, with timely follow-up and fewer avoidable issues.
- Customers value the training and their feedback helps us continuously improve the experience.
- Other information
What We Offer
- 22 days’ annual leave, increasing with service up to 26 days.
- Company matched pension scheme.
- Flexible working and working-abroad opportunities, subject to role requirements.
- One paid Wellbeing Day and two paid volunteering / charity days each year.
- Enhanced maternity and paternity benefits.
- Employee Assistance Programme and wellbeing supports.
- Annual leave purchase scheme.
You'll be part of a growing healthcare technology business, working directly with pharmacy teams and seeing the difference good training makes.
You'll have variety, ownership and the chance to help customers get real value from software they rely on every day.
Lanas is an equal opportunities employer.
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RxWeb Trainer in Milton Keynes employer: Lanas Healthcare Technology Ltd
Lanas Healthcare Technology is an exceptional employer located in Dublin, offering a vibrant work culture that fosters innovation and professional growth. With a commitment to employee development through continuous training and flexible working options, Lanas empowers its team members to take ownership of challenging projects while contributing to meaningful advancements in patient care. The company also provides attractive benefits such as a matched pension scheme, generous annual leave, and opportunities for international work, making it a rewarding place to build a career in the healthcare technology sector.
Contact Details:
Lanas Healthcare Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land RxWeb Trainer in Milton Keynes
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Lanas Healthcare Technology Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Lanas Healthcare Technology Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Lanas Healthcare Technology Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace RxWeb Trainer in Milton Keynes
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Lanas Healthcare Technology Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Lanas Healthcare Technology Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Lanas Healthcare Technology Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Lanas Healthcare Technology Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Lanas Healthcare Technology Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Lanas Healthcare Technology Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
