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- Tasks: Lead the product strategy for a market-leading pharmacy web system and drive impactful decisions.
- Company: Join a dynamic team at the forefront of pharmacy technology innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in the UK pharmacy sector with your expertise and vision.
- Qualifications: Experience in product management within the UK pharmacy software sector is essential.
- Other info: Collaborative environment with a focus on customer satisfaction and market leadership.
The predicted salary is between 36000 - 60000 £ per year.
The Product Director – RX Web (Pharmacy) is a pivotal and high-impact role within the business. Acting as the central hub between customers, technology, commercial teams, marketing, and leadership, the Product Director will own and lead the product strategy and roadmap for RX Web. RX Web is a market-leading, web-based pharmacy system serving the UK community pharmacy sector. It plays a critical role in supporting dispensing workflows, operational efficiency, regulatory compliance, and commercial performance for pharmacies across the UK.
This role is responsible for translating market insight, customer needs, regulatory requirements, and commercial objectives into a clear, well-documented, and executable product roadmap. It requires a strong product leader with deep UK pharmacy domain expertise, commercial awareness, and the confidence to drive decisions, challenge assumptions, and lead cross-functional alignment.
The Product Director will have end-to-end ownership of:
- RX Web - A leading web-based pharmacy management system serving UK community pharmacies, supporting dispensing, workflows, compliance, integrations, and commercial operations.
While the initial focus is on RX Web, the role may expand over time to include additional pharmacy-related products or services as the portfolio evolves.
Key Stakeholder Relationships
- Internal: Technology leadership, engineering teams, commercial & sales teams, marketing, customer support, and senior leadership.
- External: Community pharmacy customers, pharmacy groups, industry bodies, partners, vendors, and other stakeholders across the UK pharmacy ecosystem.
Key Responsibilities
- Own the Product Strategy & Roadmap: Own, shape, and lead the RX Web product roadmap, ensuring it reflects market needs, regulatory requirements, and business objectives.
- Product Scoping & Definition (Hands-On): Create and own clear written scope, feature definitions, and requirement documentation that sit between strategy and delivery.
- Partnership with Technology: Work closely with technology leads to ensure priorities, context, and requirements are well understood and deliverable.
- Commercial Alignment & Growth Enablement: Work closely with sales and commercial teams to ensure the product supports growth, retention, pricing strategy, and competitive differentiation.
- Marketing Enablement: Partner with marketing to support go-to-market activity, product launches, messaging, and competitive positioning.
- Stakeholder Leadership & Communication: Lead regular roadmap and product updates, clearly communicating priorities, trade-offs, risks, and decisions.
- Regulatory & Industry Awareness: Ensure product direction reflects UK pharmacy regulation, NHS policy, and industry standards.
- Customer Advocacy: Act as a strong voice of the customer, balancing listening with leadership to deliver meaningful, high-impact improvements.
Role Success KPIs
- Customer Adoption & Growth – Growth in RX Web usage, new customer wins, and retention.
- Customer Satisfaction (NPS / CSAT) – Measurable improvement in customer sentiment.
- Customer Retention – Strong retention across independent and group pharmacies.
- Product Engagement – Active usage of core workflows and adoption of new features.
- Delivery Predictability – Clear, transparent communication around roadmap delivery.
- Commercial Impact – Evidence that product direction supports sales success and market positioning.
Person Specification
- Significant experience working with UK pharmacy software systems, ideally in product management or product leadership.
- Deep understanding of the UK pharmacy sector, including operational, regulatory, and commercial dynamics.
- Experience working with community pharmacy groups or large pharmacy chains.
- Experience in SaaS or web-based healthcare platforms.
- Experience working closely with sales and marketing teams in competitive markets.
Knowledge & Skills
- Proven ability to own and lead a strategic product roadmap.
- Strong commercial awareness and competitive mindset.
- Deep domain knowledge of UK pharmacy workflows and challenges.
- Excellent stakeholder management and communication skills.
- Comfortable making decisions, setting direction, and driving alignment.
- Able to balance listening with leadership.
- Data-informed prioritisation and decision-making.
- Strong sense of ownership and accountability for outcomes.
Personal Qualities
- Confident, credible, and decisive.
- Commercially minded and outcome-focused.
- Comfortable operating in ambiguity and change.
- Collaborative, but willing to challenge when needed.
- Curious, pragmatic, and resilient.
- Motivated by building products that genuinely win in the market.
Product Director in Milton Keynes employer: Lanas Healthcare Technology Ltd
Contact Detail:
Lanas Healthcare Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Director in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the pharmacy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for the product! When you get an interview, make sure to express your enthusiasm for RX Web and how it impacts the pharmacy community. Share your insights on market trends and how you can contribute to the product strategy. This will set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle challenges in product management, especially in the pharmacy sector. Be ready to discuss your experience with regulatory compliance and how you’ve driven product success in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you on board!
We think you need these skills to ace Product Director in Milton Keynes
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and the UK pharmacy sector inside out. This will help you tailor your application to show how your experience aligns with what we're looking for.
Be Clear and Concise: When outlining your experience and skills, keep it straightforward. Use bullet points where possible and avoid jargon. We want to see your qualifications without wading through fluff!
Show Your Passion: Let your enthusiasm for the role shine through! Share why you're excited about the Product Director position and how you can contribute to RX Web's success. We love seeing genuine interest in our mission.
Apply Through Our Website: Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lanas Healthcare Technology Ltd
✨Know Your Product Inside Out
Before the interview, dive deep into RX Web and understand its features, benefits, and how it stands out in the UK pharmacy sector. Familiarise yourself with recent updates, customer feedback, and competitor offerings to demonstrate your knowledge and passion for the product.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Highlight your ability to communicate effectively across teams, from technology to marketing, and how you’ve aligned diverse interests towards a common goal.
✨Demonstrate Market Insight
Be ready to discuss current trends and challenges in the UK pharmacy sector. Show that you understand regulatory requirements and operational pressures, and be prepared to suggest how RX Web can address these issues while driving commercial performance.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific situations related to product strategy or stakeholder alignment. Think through your decision-making process and be ready to explain how you balance customer needs with business objectives.