At a Glance
- Tasks: Support customers with our software, resolve queries, and identify upselling opportunities.
- Company: Join Lanas, a leader in healthcare innovation with a global impact.
- Benefits: Enjoy flexible working, competitive leave, and professional development opportunities.
- Other info: Dynamic team environment with continuous training and growth potential.
- Why this job: Make a difference in patient care while building your career in customer success.
- Qualifications: Open to graduates and experienced candidates with strong customer focus.
The predicted salary is between 23850 - 29150 £ per year.
Lanas is igniting healthcare innovation.
For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.
Our technology is used by millions of clinical users in over twenty countries.
From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.
We have an exciting opportunity for a Customer Success Agent to join our busy Customer Success Team, supporting our Software i Med Doc based in our Milton Keynes office.
Reporting directly into the Customer Success Manager, you will be responsible for resolving customer queries, ensuring satisfaction, and identifying opportunities to add value through upselling our software and additional modules.
This is an excellent opportunity to build your career in a fast-paced, global company.
Responsibilities include but are not limited to
- To support and work with customers to get the most from our products, including, identifying upselling opportunities and building on this.
- Identify, resolve, log, and follow up on all customer queries at all levels of support.
- Troubleshoot our software for pharmacies over the phone or via Remote Dial In.
- Troubleshoot hardware problems (PCs, printers, networks, scanners).
- Collaborate with the team to resolve customer issues efficiently.
- Maintain the highest level of communication regarding customer queries, issues, and complaints.
- Proactively identify customer needs and recommend additional modules or features that add value.
- Support customers in maximizing the benefits of our software, driving adoption and satisfaction.
- Take accountability for customer outcomes, ensuring issues are resolved and customers are delighted.
- Contribute to a culture of continuous improvement and customer excellence.
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
- Both graduates and experienced candidates welcome.
- Strong customer focus with a passion for delivering exceptional service.
- Excellent communication, telephone manner, and interpersonal skills.
- Ability to multi-task and manage competing priorities.
- Willingness to learn and develop new skills, especially in customer success and upselling.
- Positive, flexible, and proactive attitude.
- Highly motivated, accountable, and results-driven.
- Professional approach and strong team player.
- Interest in developing a career in customer success, with a mindset focused on customer outcomes and value.
At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care.
Further, you can also expect
- Company matched pension scheme.
- 22 days annual leave, increasing yearly up to 26 days.
- Enhanced maternity/paternity benefits.
- Flexible working/work from home opportunities.
- 2 paid CSR Volunteering/Charity Days per year.
- 1 Wellbeing Day per year.
- Full access to our Employee Assistance Programme.
- Regular wellbeing supports and webinars.
- Annual leave purchase scheme.
- The ability to work from home on a Monday and Friday.
Lanas is an equal opportunities employer.
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Customer Success Agent in Milton Keynes employer: Lanas Healthcare Technology Ltd
Lanas Healthcare Technology is an exceptional employer located in Dublin, offering a vibrant work culture that fosters innovation and professional growth. With a commitment to employee development through continuous training and flexible working options, Lanas empowers its team members to take ownership of challenging projects while contributing to meaningful advancements in patient care. The company also provides attractive benefits such as a matched pension scheme, generous annual leave, and opportunities for international work, making it a rewarding place to build a career in the healthcare technology sector.
Contact Details:
Lanas Healthcare Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Agent in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lanas Healthcare Technology Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lanas Healthcare Technology Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Agent in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lanas Healthcare Technology Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lanas Healthcare Technology Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lanas Healthcare Technology Ltd!
How to prepare for a job interview at Lanas Healthcare Technology Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
