At a Glance
- Tasks: Manage strategic customer relationships and drive product adoption in healthcare technology.
- Company: Lanas, a leader in healthcare innovation with a focus on improving patient care.
- Benefits: Competitive salary, matched pension, generous leave, and wellbeing support.
- Other info: Opportunities for continuous training and career growth in a supportive environment.
- Why this job: Join a dynamic team making a real impact in healthcare with innovative technology.
- Qualifications: Experience in UK community pharmacy and strong stakeholder management skills.
The predicted salary is between 42750 - 52250 £ per year.
Lanas is igniting healthcare innovation.
For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.
Our technology is used by millions of clinical users in over twenty countries.
From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.
We are seeking a
Strategic Product Consultant to act as the primary relationship owner and trusted advisor for our largest pharmacy customer.
This role combines strategic account management, product consultancy, and customer success responsibilities to ensure customers achieve maximum value from our Pharmacy Management Record (PMR) platform and wider product portfolio.
Reporting to the Product Director, the Product Consultant will serve as the single point of contact for customer requests, initiatives, and escalations, ensuring requirements are fully understood, validated, and scoped before coordinating activity across Product, Development, Support, and Training teams.
In addition to managing our key strategic account, the role will support portfolio-wide growth initiatives by identifying opportunities to introduce additional products and modules across other major customers.
Responsibilities include but are not limited to
- Strategic Customer Management
- Act as the primary relationship owner for our strategic customer.
- Build trusted relationships with senior customer stakeholders.
- Lead regular service reviews and strategic planning discussions.
- Product Consultancy & Demand Management
- Serve as the single point of contact for customer requests, enhancements, and product initiatives.
- Challenge, refine, and validate requests to ensure requirements are clearly defined and aligned to business outcomes.
- Gather and document business requirements for bespoke developments and product enhancements.
- Work closely with Product and Development teams to translate customer needs into actionable solutions.
- Manage expectations around priorities, timelines, and delivery approaches.
- Adoption & Customer Experience
- Support the successful launch and adoption of new features, modules, and customer-specific developments.
- Coordinate activity across Product, Support, and Training teams.
- Monitor customer satisfaction, support performance, and product utilisation.
- Drive actions that improve customer outcomes and maximise value from the platform.
- Identify opportunities to introduce additional products and modules across strategic customer accounts.
- Support commercial and product teams with demonstrations, discovery activities, and business cases.
- Share customer and market insights to help inform product strategy and roadmap planning.
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
- Significant experience within the UK community pharmacy sector.
- Strong understanding of PMR systems and pharmacy workflows.
- Experience managing strategic customer relationships within a Saa S or healthcare technology environment.
- Proven ability to gather, analyse, and document business requirements.
- Strong stakeholder management and communication skills.
- Ability to challenge constructively, manage competing priorities, and influence decision-making.
- Experience working cross-functionally with Product, Development, Support, and Commercial teams.
- What Success Looks Like
- Strong customer satisfaction and strategic relationships.
- Effective prioritisation and management of customer demand.
- High-quality requirements entering the product development process.
- Increased adoption of platform capabilities and portfolio products.
At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care.
Further, you can also expect
- Company matched pension scheme.
- 22 days annual leave, increasing yearly up to 26 days.
- 2 paid CSR Volunteering/Charity Days per year.
- 1 Wellbeing Day per year.
- Enhanced Maternity & Paternity Benefits.
- Full access to our Employee Assistance Programme.
- Regular wellbeing supports and webinars.
- Annual leave purchase scheme.
Lanas is an equal opportunities employer.
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Strategic Product Consultant in Milton Keynes employer: Lanas Healthcare Technology Ltd
At Lanas, we are at the forefront of healthcare innovation, providing our employees with a dynamic work environment that fosters growth and collaboration. As a Strategic Product Consultant, you will play a pivotal role in enhancing customer relationships while benefiting from our commitment to professional development, a supportive culture, and a range of employee benefits including a matched pension scheme and generous annual leave. Join us in making a meaningful impact on patient care while enjoying a fulfilling career in a company that values your contributions.
Contact Details:
Lanas Healthcare Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Product Consultant in Milton Keynes
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Lanas Healthcare Technology Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Lanas Healthcare Technology Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Lanas Healthcare Technology Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Strategic Product Consultant in Milton Keynes
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Lanas Healthcare Technology Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Lanas Healthcare Technology Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Lanas Healthcare Technology Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Lanas Healthcare Technology Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Lanas Healthcare Technology Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Lanas Healthcare Technology Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
