Sales Manager - Chiswick

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are LLW employer, offering annual pay reviews 22 days holiday allowance, plus bank holidays Free gym membership  Enhanced Maternity and Paternity leave and Pension Scheme   Exclusive Discounts - save with Lampton Rewards and EE mobile offers Refer a Friend Scheme - earn up to £250 for each new employee referred Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Sales Manager at Lampton Leisure, you will be responsible for leading the sales team, driving new sales and membership retention, whilst maintaining first class customer service to make this leisure centre the number one of choice in the area. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our sales team is always delivering excellent customer service.  Key Responsibilities Overseeing the activities and performance of the Sales and Retention team   Lead and inspire the centre team in delivering the right choice of membership for the customer and delivering first-rate customer service   Keep up to date with the latest fitness trends in the Leisure industry to share your knowledge with customers. Undertake local competitor analysis and react appropriately to socio-demographic trends   Adopt a proactive approach to driving sales and retention, ensuring the integrity of Lampton Leisure sales driving, retaining, and reporting procedures are adhered to.   Managing organizational sales by developing a monthly KPI, Marketing & Cancellation plan to cover sales, revenue, cancellation, and Rota.   Tracking sales goals and reporting results to Sales & Retention Manager daily, weekly & Monthly   Achieve monthly all sales target, all membership net gain, retention, and enquiries. Be accountable for individual sales for Isleworth and work towards achieving an individual sales target on a monthly basis.   Drive all revenues, including Swim School, Junior Membership, Memberships, PAYG and member retention   Ensure customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is taken, and a weekly analysis of comments is produced.  Experience and Qualifications Required Experience in sales or customer service, working in a customer-driven, commercial focused environment is essential Previous experience leading a successful sales team.  The ability to build strong relationships, and to influence and motivate team members Good computer skills with experience of using a CRM / Booking software would be ideal. Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets  Customer-oriented mindset and experience managing customers’ needs Excellent sales and negotiation skills Experience working at pop-up stands / shops and traffic stopping customers Excellent numerical analytical skills, proficient with figures and basic calculations Experience upselling memberships to secondary spend productsDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process