Sales Consultant - Chiswick

As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention, ensuring the customer is at the forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our retention team is always delivering excellent customer service., * Make outbound telephone calls with the aim to retain customers.

• Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and in person.

• To achieve and exceed customer retention targets and KPIs

• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.

• Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.

• Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.

• Respond to customer queries on all platforms including social media, website and customer feedback.

Do you have experience in Sales?, To be successful in this role, you will have excellent and proven sales experience, with experience achieving sales-based targets. You will have the ability to build strong relationships and influence and motivate other team members. Good computer skills with experience of using a CRM / Booking software would be ideal.

• Car scheme

• Company pension

• Cycle to work scheme

• Discounted gym membership

• Employee assistance programme

• Employee discount

• Enhanced maternity leave

Lampton Leisure

Chiswick W4 2RG

Full-time