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For Companies At a Glance
- Tasks: Drive member retention and provide excellent customer service across various platforms.
- Company: Lampton Leisure promotes health and wellbeing with inclusive fitness facilities in West London.
- Benefits: Enjoy free gym membership, annual pay reviews, and exclusive discounts.
- Why this job: Join a supportive team focused on customer experience and personal growth opportunities.
- Qualifications: Sales or customer service experience is essential; good computer skills preferred.
- Other info: Diversity and inclusion are core values; early applications encouraged.
The predicted salary is between 28800 - 43200 £ per year.
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- We are LLW employer, offering annual pay reviews
- 22 days holiday allowance, plus bank holidays
- Free GOLD gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Refer a Friend Scheme - earn up to £250 for each new employee referred
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention, ensuring the customer is at the forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our retention team is always delivering excellent customer service.
Key Responsibilities
- Make outbound telephone calls with the aim to retain customers.
- Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and in person.
- To achieve and exceed customer retention targets and KPIs.
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
- Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
- Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
- Respond to customer queries on all platforms including social media, website and customer feedback.
Experience and Qualifications Required
- Experience in sales or customer service, working in a customer-driven, commercial focused environment is essential.
- Good computer skills with experience of using a CRM / Booking software would be ideal.
- Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets.
- Customer-oriented mindset and experience managing customers’ needs.
- Excellent sales and negotiation skills.
- Experience working at pop-up stands / shops and traffic stopping customers.
- Excellent numerical analytical skills, proficient with figures and basic calculations.
- Experience upselling memberships to secondary spend products.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Sales Consultant employer: Lampton Leisure
Contact Detail:
Lampton Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarise yourself with Lampton Leisure's mission and values. Understanding their commitment to health and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples of how you've successfully retained customers in previous roles. Highlighting your experience in customer service and sales will demonstrate your capability to meet the key responsibilities of the Sales Consultant position.
✨Tip Number 3
Research common customer queries and concerns in the fitness industry. Being knowledgeable about potential customer needs will allow you to engage more effectively during interviews and show that you're proactive about understanding the role.
✨Tip Number 4
Network with current or former employees of Lampton Leisure on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and stand out as a candidate.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required qualifications for the Sales Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales and customer service. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your passion for health and wellbeing, and explain why you want to work at Lampton Leisure. Highlight specific experiences that showcase your customer-oriented mindset and sales skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lampton Leisure
✨Know the Company Inside Out
Before your interview, make sure to research Lampton Leisure thoroughly. Understand their mission, values, and the services they offer. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As a Sales Consultant, customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to build relationships and ensure customer satisfaction.
✨Prepare for Role-Specific Questions
Expect questions related to sales techniques and customer retention strategies. Be ready to discuss how you've met or exceeded targets in previous roles. Think of specific instances where your skills made a difference in customer retention.
✨Demonstrate Your Team Spirit
Lampton Leisure values teamwork, so be prepared to discuss how you collaborate with others. Share examples of how you've worked with colleagues to improve customer service or achieve common goals, showing that you're a team player.
