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For Companies At a Glance
- Tasks: Lead sales and customer service teams to enhance member experience and drive revenue.
- Company: Join Lampton Leisure, a community-focused organisation prioritising health and wellbeing.
- Benefits: Enjoy competitive pay, free gym membership, and exclusive discounts.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in sales, customer service, and team management is essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
About Lampton Leisure
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
We are an LLW employer, offering annual pay reviews, 22 days holiday allowance, plus bank holidays, free GOLD gym membership, enhanced maternity and paternity leave, and a pension scheme. We provide exclusive discounts through Lampton Rewards and EE mobile offers, staff wellbeing perks including online GP access, EAP, health testing, flu jabs, and eye care vouchers, sustainability perks such as cycle to work and electric car salary sacrifice scheme, and career growth opportunities through CPD training, structured development, and leadership opportunities.
About the Job
As a Member Manager at Lampton Leisure, you will be responsible for leading the sales and customer service departments, ensuring the department drives new sales, retains existing customers, and provides outstanding customer service to all new and existing customers.
- Lead and inspire the sales and customer relations teams with new customers, supporting the right choice of membership for each individual customer and servicing the needs of existing customers, looking at ways to improve retention and ensure they are getting the full use of their member benefits.
- Drive all revenue streams within the centre, including casual, swim school, and gym memberships.
- Support the General Manager in the creation, implementation, and review of the centre's marketing and sales plan/tactics in line with the corporate marketing and sales strategy.
- Ensure the marketing strategy and implementation is cascading down to all in the team.
- Support the preparation of annual service plans, financial plans, and statistics.
- Prepare reports and key performance indicators for customer service areas, including sales performance and monthly client monitoring.
- Line management of a small team of sales consultants and customer relation advisors, with responsibilities for recruitment, induction, probation review, delivering training, appraisal, development, and performance management of staff, including one-to-ones.
- Maintain activity levels in all areas of telephone contacts on a daily basis, including reactive and proactive calling, follow-up calls, enquiry handling, 7-day and 30-day calls, and calls to previous members.
- Demonstrate a successful track record of managing and enhancing customer relationships and revenue, improving customer feedback, member retention, and motivating a team to achieve the business KPIs every month.
- Experience in achieving performance targets and leading, motivating, and supporting teams to achieve success.
- Good planning and organisational skills with experience in working to deadlines to achieve positive results and performance targets.
- Customer-oriented mindset and experience managing customer needs.
Diversity, equity, and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Membership Manager (Part Time) employer: Lampton Leisure
Contact Detail:
Lampton Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager (Part Time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and leisure industry. Attend local events or workshops where you can meet people from Lampton Leisure or similar organisations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for that interview! Research Lampton Leisure’s values and mission, especially their focus on health and wellbeing. Think about how your experience aligns with their goals and be ready to share specific examples of how you've driven sales and improved customer service in the past.
✨Tip Number 3
Show off your passion for community engagement! Lampton Leisure is all about inclusivity and supporting diverse backgrounds. Be prepared to discuss how you’ve fostered relationships with customers and created a welcoming environment in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lampton Leisure team. Let’s get you that Membership Manager role!
We think you need these skills to ace Membership Manager (Part Time)
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us know why you're excited about working in a community-focused environment like Lampton Leisure. Share any personal experiences or insights that highlight your commitment to health and wellbeing.
Tailor Your Experience: Make sure to align your previous experience with the responsibilities of the Membership Manager role. Highlight any relevant achievements in sales, customer service, or team leadership that demonstrate your ability to drive results.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills match what we're looking for. Remember, first impressions count!
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people directly, and you can easily keep track of your application status. Plus, it’s super simple!
How to prepare for a job interview at Lampton Leisure
✨Know Your Stuff
Before the interview, make sure you understand Lampton Leisure's mission and values. Familiarise yourself with their fitness and wellbeing facilities, and think about how your experience aligns with their focus on inclusivity and customer service.
✨Showcase Your Leadership Skills
As a Membership Manager, you'll be leading teams. Prepare examples of how you've successfully motivated and managed teams in the past. Be ready to discuss specific strategies you've used to improve customer retention and drive sales.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a dissatisfied customer or implementing a new marketing strategy. Think through potential scenarios and how you would approach them, highlighting your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the challenges they face in customer retention, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.