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- Tasks: Lead sales and customer service teams to drive membership growth and enhance customer experience.
- Company: Join Lampton Leisure, a community-focused organisation prioritising health and wellbeing.
- Benefits: Enjoy free gym membership, competitive pay, and exclusive discounts.
- Why this job: Make a real impact in the community while developing your career in a supportive environment.
- Qualifications: Proven sales management experience, ideally in the leisure industry, with strong customer relationship skills.
- Other info: Diversity and inclusion are core values; we welcome all applicants.
About Lampton Leisure
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- We are LLW employer, offering annual pay reviews
- 22 days holiday allowance, plus bank holidays
- Free gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
As a Member Manager at Lampton Leisure, you will be responsible for leading the sales and customer service departments, ensuring the department drives new sales, retains existing customers and provides outstanding customer service to all new and existing customers.
Key Responsibilities
- Be accountable for individual and team sales for an assigned centre and achieving a team and individual sales target on a monthly basis.
- Lead and inspire the sales and customer relations teams with new customers, supporting the right choice of membership for each individual customer and servicing the needs of existing customers, looking at ways to improve retention and ensure they are getting the full use of their member benefits.
- Drive all revenue streams within the centre, including casual, swim school and gym memberships etc.
- Support the General Manager in the creation, implementation and review of the centre’s marketing and sales plan/tactics in line with the corporate marketing and sales strategy.
- Manage day to day site marketing activity and marketing budget, ensuring the effective and accessible distribution, display, and presentation of all promotional material within the centre and the surrounding areas.
- Ensure the marketing strategy and implementation is cascading down to all in the team.
- Support the preparation of annual service plans, financial plans and statistics.
- Prepare reports and key performance indicators for customer service areas, including sales performance and monthly client monitoring.
- Line management of a small team of sales consultants and customer relation advisors. Responsibilities for recruitment, induction, probation review, delivering training, appraisal, development, and performance management of staff, including one-to-ones.
- Maintain activity levels in all areas of telephone contacts on a daily basis, including reactive and proactive calling, follow-up calls, enquiry handling, 7 Day and 30 day calls and calls to previous members.
Experience and Qualifications Required
- Proven experience as a Sales Manager, ideally with experience in the leisure industry.
- Demonstrate a successful track record of managing and enhancing customer relationships and revenue, improving customer feedback, member retentions and motivating a team to achieve the business KPI’s every month.
- Experience in achieving performance targets and leading, motivating and supporting teams to achieve success.
- Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets.
- Customer-oriented mindset and experience managing customers’ needs.
- Excellent sales and negotiation skills.
- Experience working at pop-up stands/shops and traffic stopping customers.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Membership Manager employer: Lampton Leisure
Contact Detail:
Lampton Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Get to know the company inside out! Research Lampton Leisure's values, mission, and services. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their community and wellbeing.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. Plus, it shows you’re proactive and really interested in being part of the team.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Membership Manager. Be ready to share specific examples of how you've driven sales and improved customer relationships in previous jobs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Manager role. Highlight your experience in sales and customer service, especially in the leisure industry, to show us you’re the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've driven sales or improved customer retention in previous roles. Numbers speak volumes!
Be Personable: We value a customer-oriented mindset, so let your personality shine through in your application. Share your passion for health and wellbeing, and how you can inspire others in the community.
Apply Early: Since we might interview candidates before the closing date, don’t wait until the last minute! Head over to our website and submit your application as soon as you can to avoid missing out on this opportunity.
How to prepare for a job interview at Lampton Leisure
✨Know Your Stuff
Before the interview, make sure you understand Lampton Leisure's mission and values. Familiarise yourself with their fitness and wellbeing facilities, and think about how your experience aligns with their focus on inclusivity and customer service.
✨Showcase Your Sales Skills
Be ready to discuss specific examples of how you've driven sales and improved customer retention in previous roles. Prepare to share metrics or achievements that demonstrate your success in managing teams and meeting targets.
✨Engage with the Team Spirit
Lampton Leisure values teamwork, so highlight your experience in leading and motivating teams. Think of ways you've inspired others to achieve goals and how you can bring that energy to their sales and customer service departments.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to their mission of providing an enjoyable customer experience.