Business Development Officer in Hounslow

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.

Why Join Lampton Group?

• We are a LLW and NJC employer - nationally negotiated annual pay awards
• Hybrid working
• 24 days holiday allowance, plus bank holidays
• Free gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

The Business Development Officer will support the Business Development Managers in driving growth across Lampton Group’s Recycle Business Waste and Green Space services. The role focuses on account support, customer engagement, sales pipeline management, and effective use of HubSpot to ensure commercial opportunities are tracked, progressed, and converted. This is a commercially minded, customer-facing role requiring strong coordination between customers, operational teams, and senior sales colleagues.

Key Responsibilities include:

• Actively support Business Development Managers in building and maintaining a robust sales pipeline.
• Qualify inbound and outbound leads and progress opportunities through the sales funnel.
• Prepare quotes, proposals, and supporting sales documentation.
• Track opportunities accurately within HubSpot, ensuring data quality and clear forecasting.
• Support the management of existing customer accounts, ensuring a high standard of service and retention.
• Act as a point of contact for customer queries, liaising with operational teams to resolve issues efficiently.
• Maintain regular contact with customers to identify upsell and cross-sell opportunities.
• Communicate effectively with customers and on-the-ground operatives to ensure service requirements are clearly understood and delivered.
• Capture customer feedback and feed insights back into the business development team.
• Use HubSpot as the central CRM system to manage customer data, sales activity, and pipeline reporting.
• Ensure all customer interactions, opportunities, and updates are logged accurately and in a timely manner.
• Produce reports and insights to support performance tracking and decision-making.

Experience and Qualifications required:

• Experience in a business development, sales support, or account management role.
• Strong customer communication skills, both verbal and written.
• Confidence working with CRM systems, ideally HubSpot – but not essential.
• Highly organised with strong attention to detail.
• Ability to work collaboratively across sales and operational teams.
• Commercial awareness and a proactive approach to identifying opportunities.

Desirable Qualifications: (but not essential)

• Experience within waste, recycling, environmental services, or green space sectors.
• Understanding of B2B service contracts and account management.
• Experience supporting senior sales or business development professionals.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.