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- Tasks: Lead the fitness team, ensuring a top-notch experience for all members.
- Company: Join Lampton Leisure, a community-focused organisation dedicated to health and wellbeing.
- Benefits: Enjoy 22 days holiday, free gym membership, and exclusive discounts.
- Why this job: Be part of a supportive culture that values personal growth and community impact.
- Qualifications: Must have previous fitness management experience and Level 2 fitness qualification.
- Other info: Flexible hours required; early applications encouraged due to potential early closing.
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- We are LLW employer, offering annual pay reviews
- 22 days holiday allowance, plus bank holidays
- Free gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Refer a Friend Scheme - earn up to £250 for each new employee referred
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
As a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of the fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the team’s performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards. You will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required.
Key Responsibilities
- Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this
- Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift.
- Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate
- Continuously review fitness equipment, programmes and activities, developing and improving as required.
- Accountable for the fitness budget, stock takes and inventories
- Supporting the centre to achieve targets and fitness KPIs.
- Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
- Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle
Experience and Qualifications Required
- Previous experience working as a Fitness Manager
- Be a minimum of Level 2 fitness qualified or equivalent
- Ideally hold or be able to work towards a First Aid at Work Qualification
- Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)
- The ability to meet set targets and deadlines, and be pro-active in your duties
- The ability to mentor, motivate, coach and develop team members and customers to achieve their potential
- Excellent communication skills and experience delivering first class customer service is also essential
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.
Fitness Manager - Chiswick employer: Lampton Leisure
Contact Detail:
Lampton Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Manager - Chiswick
✨Tip Number 1
Familiarise yourself with Lampton Leisure's mission and values. Understanding their commitment to health and wellbeing will help you align your responses during interviews, showcasing how your personal philosophy matches theirs.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated or developed team members, as this is crucial for the Fitness Manager role.
✨Tip Number 3
Research the latest trends in fitness and wellbeing. Being knowledgeable about current industry standards and innovations will demonstrate your commitment to continuous improvement and your ability to enhance the customer experience.
✨Tip Number 4
Prepare to discuss your approach to customer service. Since establishing excellent relationships with customers is key, think of examples where you've effectively handled complaints or improved customer satisfaction in previous roles.
We think you need these skills to ace Fitness Manager - Chiswick
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp the key responsibilities and qualifications required for the Fitness Manager position. Highlight your relevant experience and skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences mentioned in the job description. Emphasise your previous experience as a Fitness Manager and any qualifications such as Level 2 fitness certification or First Aid training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and wellbeing, along with your leadership abilities. Mention how you can contribute to creating an exceptional fitness experience for members and your approach to team management.
Highlight Soft Skills: In your application, make sure to highlight essential soft skills such as communication, mentoring, and customer service. Provide examples of how you've successfully developed teams and handled customer complaints in the past.
How to prepare for a job interview at Lampton Leisure
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and wellbeing during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with Lampton Leisure's mission.
✨Demonstrate Leadership Skills
As a Fitness Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, mentor, and develop others.
✨Know the Company Values
Familiarise yourself with Lampton Leisure's core values, especially their focus on inclusivity and community. Be ready to discuss how you can contribute to creating a supportive environment for all members.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as customer complaints or health and safety incidents. Think through potential scenarios and how you would address them, showcasing your problem-solving skills.
