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- Tasks: Drive and support repairs teams to deliver high-quality services in Hounslow.
- Company: Join Lampton Group, a socially responsible organisation with a commercial edge.
- Benefits: Enjoy competitive pay, gym membership, and generous holiday allowance.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full UK driving licence and experience in maintenance or customer service.
£32,930 + van & fuel card
Permanent Full-time Mon – Friday 7.30am – 4.00pm
Covering the Hounslow Borough
About Lampton Group
Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas. Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our values – Customer First – One Team – Respectful – Energised.
About the Job
To provide a high quality, customer and quality focused service, through direct labour support to both minor works and responsive repairs team to ensure repairs are always carried out efficiently and safely within our repairs department to the London Borough of Hounslow. Work with the repairs and minor works team to achieve a first-time fix and meet the KPI targets to ensure both internal and external customer satisfaction is high and customer expectations are met.
Key Responsibilities:
- To provide labour support to the repairs and minor works team and carry out duties directed by the planning team, supervisor, or senior management.
- To undertake repairs where competencies and training allow you to do so to a high standard.
- To always undertake your duties safely and within the health and safety guidelines and the companies’ policies.
- Form robust and effective working relationships with the planners and supervisors.
- To promote a philosophy of putting customer needs first at every opportunity.
- To work with residents and the voluntary sector in improving service delivery and promoting creative and innovative ways of tackling problems ensuring service delivery is maintained.
- To check ladders and equipment before use and report any defects to the qualified operative, supervisor, or management immediately.
- To check all PPE is adequate and in good condition, reporting any defects to the qualified operative, supervisor, or management immediately.
- To ensure all works are undertaken safely and that risk assessments are always undertaken and adhered to.
- To ensure the site is clean and tidy upon completion of works.
- To photograph before and after repairs and store data on handheld device / PDA.
- Be able to drive and hold a full driving licence.
- To maintain the cleanliness of vehicles and ensure tools are checked regularly to ensure they remain safe and fit for purpose.
- To follow all reasonable management requests.
- Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil your role's requirements.
Experience and Qualifications:
- Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience.
Previous Experience and Skills Required:
- Full UK Driving License.
- Knowledge of working in maintenance environment.
- Good understanding of roofing repair procedures and materials used.
- Good understanding of Health & Safety and safe systems of work.
- Strong customer focus and customer satisfaction skills.
- Good working knowledge of local authority services.
- Previous experience of working in a Social Housing Repairs environment is desirable.
- Experience of working within a customer facing role, delivering an outstanding customer experience.
- Good level of numeracy, literacy, written, oral and communication skills.
In return Lampton Group will offer you:
- Annual pay reviews and incremental pay increases.
- 23 days holiday allowance, plus bank holidays.
- Free gym membership.
- Enhanced Maternity and Paternity leave and Pension Scheme.
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers.
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers.
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme.
- Career Growth – CPD training, structured development, and leadership opportunities.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Driver/Labourer in Feltham employer: Lampton Leisure
Contact Detail:
Lampton Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver/Labourer in Feltham
✨Tip Number 1
Get to know the company! Research Lampton Group and understand their values. When you show that you align with their 'Customer First' approach, it’ll make a great impression during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Prepare for practical assessments! Since this role involves hands-on work, brush up on your skills related to repairs and maintenance. Being able to demonstrate your abilities will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Lampton Group.
We think you need these skills to ace Driver/Labourer in Feltham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant experience and skills in your application. We want to see how your background fits with the role of Driver/Labourer, especially your knowledge of maintenance and customer service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect our values like 'Customer First' and 'One Team'. Show us how you embody these principles in your work.
Apply Early!: We might close applications early if we get a lot of interest, so don’t wait around! Head over to our website and submit your application as soon as you can to secure your chance.
How to prepare for a job interview at Lampton Leisure
✨Know Your Stuff
Make sure you brush up on your knowledge of maintenance and repair procedures, especially roofing. Familiarise yourself with the tools and equipment you'll be using, as well as health and safety guidelines. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Skills
Since this role is all about customer satisfaction, think of examples from your past experiences where you've gone above and beyond for a customer. Be prepared to discuss how you can put the customer first and maintain high service standards, as this aligns perfectly with the company's values.
✨Be Ready to Talk Teamwork
This job involves working closely with the repairs and minor works team, so be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to build strong relationships with colleagues and supervisors, as teamwork is key to achieving those KPI targets.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the company culture, training opportunities, or how success is measured in the role. It shows you're genuinely interested in the position and helps you determine if it's the right fit for you.