Duty Manager

As an Duty Manager at our Isleworth site, your responsibilities will include the day-to-day running of our Isleworth site, ensuring a safe, enjoyable and quality customer experience, with a particular focus and responsibility on our wet side operations. You will also be responsible for proactively managing the Lifeguarding teams’ performance, health and safety on poolside, coordinating wet side timetables, events and rotas and setting team targets. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. As a Duty Manager you will be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am – 10pm so flexibility with working hours is required. Key Responsibilities include: Opening and Closing of site, and being first point of contact for any queries whilst on duty. Supervise and coordinate regular maintenance and cleaning of the facility. Responsible for the daily, weekly and monthly pool plant operations, tasks and checks. Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system. Perform pool hygiene & safety checks. Coordination of events and activities like gala’s and holiday camps. Provide first class customer service to all users of the facility Address any customer queries or complaints About you To be successful in this role, you will have Previous experience of wet side operations within the leisure sector Previous supervisory experience The ability to communicate clearly, influence and motivate staff. Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential. Qualifications Required Ideally hold or work towards a National Pool Lifeguard Qualification (NPLQ) Ideally hold or work towards a First Aid at Work Qualification Ideally hold or work towards a Pool Plant Operator Qualification In return Lampton Group will offer you Free parking at all Leisure Centre Sites 22 days holiday allowance, plus bank holidays Free gym membership Lampton Rewards – discounts and offers from top brands and services EE rewards – 20% off phone, sim and mobile broadband Enhanced Maternity and Paternity leave Pension Scheme Refer a Friend Scheme offering up £250 for each new employee referred Staff wellbeing services, including access to online GP, occupational health and EAP Flu Jabs Eye care vouchers and support towards glasses Cycle to work scheme Electric Car salary sacrifice scheme Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. About Lampton Leisure We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities. Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)