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- Tasks: Manage lifeguarding teams, ensure safety, and coordinate pool activities.
- Company: Join Lampton Leisure, a community-focused organisation promoting health and wellbeing.
- Benefits: Enjoy free gym membership, annual pay reviews, and exclusive discounts.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: First Aid and NPLQ qualifications required; supervisory experience preferred.
- Other info: Flexible hours with excellent career growth opportunities in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
About Lampton Leisure
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- We are LLW employer, offering annual pay reviews
- 22 days holiday allowance, plus bank holidays
- Free gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
As Aquatics Manager, you will be responsible for proactively managing the Lifeguarding teams’ performance, health and safety on poolside, coordinating wet side timetables, events and rotas and setting team targets. As a Duty Manager you will also be responsible for the day-to-day running of our Leisure Centre, ensuring a safe, enjoyable and quality customer experience. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.
You will also be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required.
Key Responsibilities
- Line management responsibilities for recruitment, induction, delivering company training, appraisal, development, and performance management of staff, including one‑to‑ones
- Ensuring staff attend NPLQ CPD’s, whilst ensuring record-keeping, and verification requirements are complied with at the Centre
- Deliver a comprehensive aquatics programme, inclusive of swimming timetables and school holiday activities designed to meet the needs of the local communities.
- Coordination of events and activities like galas and holiday camps.
- Oversee the organisation of the pool timetable.
- Responsible for the daily, weekly and monthly pool plant operations, tasks and checks.
- Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system.
- Provide first class customer service to all users of the facility.
- Supervise and coordinate regular maintenance and cleaning of the facility.
- Drive and achieve centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels.
- Track, measure and report on the effectiveness of aquatic programmes, including membership indicators and business plan objectives, in line with Lampton's reporting procedures.
Experience and Qualifications Required
- First Aid at Work Qualification
- National Pool Lifeguard Qualification (NPLQ)
- Ideally hold or be able to work towards a Pool Plant Operator Qualification
- RLSS Trainer Assessor required, but full training can be provided
- Previous experience of managing operations within the leisure sector, with experience of wet side operations
- Previous supervisory experience
- The ability to communicate clearly, influence and motivate staff.
- Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Important information:
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
Aquatics Duty Manager employer: Lampton Leisure
Contact Detail:
Lampton Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aquatics Duty Manager
✨Tip Number 1
Get to know the company! Research Lampton Leisure and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Lampton Leisure.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to health and safety, customer service, and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aquatics Duty Manager
Some tips for your application 🫡
Show Your Passion for Aquatics: When writing your application, let your enthusiasm for aquatics shine through! Share any personal experiences or stories that highlight your love for swimming and managing teams. We want to see how you connect with our mission at Lampton Leisure.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Aquatics Duty Manager role. Highlight relevant experience in managing lifeguarding teams and your understanding of health and safety regulations. This will help us see why you're the perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific examples of your skills and achievements, so don’t be shy about showcasing them!
Apply Early!: Don’t wait until the last minute to submit your application. We may interview candidates before the closing date, so get your application in early through our website. This way, you won’t miss out on the chance to join our fantastic team!
How to prepare for a job interview at Lampton Leisure
✨Know Your Aquatics Inside Out
Make sure you’re familiar with the latest trends and best practices in aquatics management. Brush up on your knowledge of health and safety regulations, as well as the specifics of the National Pool Lifeguard Qualification (NPLQ). This will show that you’re not just passionate about swimming but also serious about keeping everyone safe.
✨Showcase Your Leadership Skills
As a Duty Manager, you’ll be leading a team, so it’s crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you’ve successfully managed teams in the past, particularly in high-pressure environments. Highlight your experience in motivating staff and ensuring compliance with training and safety standards.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in managing a leisure centre, such as handling a health and safety incident or dealing with customer complaints. Practise articulating your thought process and how you would approach these situations.
✨Emphasise Customer Service Excellence
Lampton Leisure prides itself on providing an enjoyable customer experience, so be ready to discuss how you would enhance customer service at the centre. Share specific strategies you’ve implemented in previous roles to improve customer satisfaction and engagement, and be prepared to explain how you would measure success in this area.