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- Tasks: Manage daily operations at our Leisure Centre and ensure a top-notch customer experience.
- Company: Join Lampton Leisure, a community-focused organisation prioritising health and wellbeing.
- Benefits: Enjoy competitive pay, free gym membership, and exclusive discounts.
- Other info: Flexible hours with great career growth opportunities and staff wellbeing perks.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: Experience in leisure management and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
As a Duty Manager, you will be responsible for the day-to-day running of our Leisure Centre, ensuring a safe, enjoyable and quality customer experience. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. You will also be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required.
Key Responsibilities:
- Opening and closing of site and being first point of contact for any queries whilst on duty.
- Supervise and coordinate regular maintenance and cleaning of the facility.
- Responsible for the daily, weekly and monthly pool plant operations, tasks and checks.
- Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system.
- Perform pool hygiene & safety checks.
- Provide first class customer service to all users of the facility.
- Address any customer queries or complaints.
Qualifications:
- Ideally hold or be able to work towards a First Aid at Work Qualification.
- Ideally hold or be able to work towards a Pool Plant Operator Qualification.
- Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ).
- Previous experience of managing operations within the leisure sector, both wet and dry side.
- Previous supervisory experience.
- The ability to communicate clearly, influence and motivate staff.
- Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential.
About Lampton Leisure:
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- We offer annual pay reviews and incremental pay increases.
- 22 days holiday allowance, plus bank holidays (pro-rata'd).
- Free GOLD gym membership.
- Enhanced Maternity and Paternity leave and Pension Scheme.
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers.
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers.
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme.
- Career Growth - CPD training, structured development, and leadership opportunities.
Part Time Duty Manager employer: Lampton Group
Contact Detail:
Lampton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure sector and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research common questions for Duty Manager positions and practice your responses. Show off your experience in managing operations and your ability to provide top-notch customer service.
✨Tip Number 3
Be flexible with your availability! Since the role requires working early mornings and late evenings, highlight your willingness to adapt your schedule. This shows potential employers that you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining Lampton Leisure. It gives us a chance to see your enthusiasm and commitment right from the start.
We think you need these skills to ace Part Time Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight any previous supervisory experience and your ability to manage operations in a leisure environment. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Lampton Leisure. Share specific examples of how you've provided excellent customer service or handled health and safety situations in the past.
Show Off Your Flexibility: Since our sites are open from 6am to 10pm, let us know about your availability. If you can work varied hours, mention it! We appreciate candidates who can adapt to our needs and help keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Lampton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the day-to-day operations of a leisure centre, including health and safety protocols, customer service expectations, and maintenance routines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Duty Manager, providing first-class customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you ensured a positive experience for users, as this will demonstrate your ability to meet the company's mission of delivering enjoyable customer experiences.
✨Flexibility is Key
Since the leisure centre operates from 6am to 10pm, be ready to discuss your availability and flexibility regarding working hours. Emphasise your willingness to adapt to different shifts and how you can manage your time effectively to meet the demands of the role.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant legislation and best practices. Be prepared to discuss any previous experiences dealing with H&S incidents or implementing safety measures. This will show that you take these responsibilities seriously and are ready to ensure a safe environment for both staff and customers.