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- Tasks: Lead sales and customer service teams to drive membership growth and enhance customer experience.
- Company: Join Lampton Leisure, a community-focused organisation prioritising health and wellbeing.
- Benefits: Enjoy free gym membership, competitive pay, and exclusive discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Proven sales management experience, ideally in the leisure industry.
The predicted salary is between 30000 - 40000 £ per year.
About Lampton Leisure
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- Annual pay reviews and incremental pay increases
- 22 days holiday allowance, plus bank holidays
- Free GOLD gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts – save with Lampton Rewards and EE mobile offers
- Staff wellbeing perks – online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks – cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
As a Member Manager at Lampton Leisure, you will be responsible for leading the sales and customer service departments, ensuring the department drives new sales, retains existing customers and provides outstanding customer service to all new and existing customers.
Key Responsibilities
- Be accountable for individual and team sales for an assigned centre and achieving a team and individual sales target on a monthly basis.
- Lead and inspire the sales and customer relations teams with new customers, supporting the right choice of membership for each individual customer and servicing the needs of existing customers, looking at ways to improve retention and ensure they are getting the full use of their member benefits.
- Drive all revenue streams within the centre, including casual, swim school and gym memberships etc.
- Support the General Manager in the creation, implementation and review of the centre’s marketing and sales plan/tactics in line with the corporate marketing and sales strategy.
- Manage day to day site marketing activity and marketing budget, ensuring the effective and accessible distribution, display, and presentation of all promotional material within the centre and the surrounding areas.
- Ensure the marketing strategy and implementation is cascading down to all in the team.
- Support the preparation of annual service plans, financial plans and statistics.
- Prepare reports and key performance indicators for customer service areas, including sales performance and monthly client monitoring.
- Line management of a small team of sales consultants and customer relation advisors.
- Responsibilities for recruitment, induction, probation review, delivering training, appraisal, development, and performance management of staff, including one-to-ones.
- Maintain activity levels in all areas of telephone contacts on a daily basis, including reactive and proactive calling, follow-up calls, enquiry handling, 7 Day and 30 day calls and calls to previous members.
Experience and Qualifications Required
- Proven experience as a Sales Manager, ideally with experience in the leisure industry.
- Demonstrate a successful track record of managing and enhancing customer relationships and revenue, improving customer feedback, member retentions and motivating a team to achieve the business KPI’s every month.
- Experience in achieving performance targets and leading, motivating and supporting teams to achieve success.
- Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets.
- Customer-oriented mindset and experience managing customers’ needs.
- Excellent sales and negotiation skills.
- Experience working at pop-up stands/shops and traffic stopping customers.
Diversity and Inclusion
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Membership Manager employer: Lampton Group
Contact Detail:
Lampton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Get to know the company inside out! Research Lampton Leisure's values, mission, and services. This way, when you chat with them, you can show you're genuinely interested and align with their community-focused approach.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Membership Manager.
✨Tip Number 3
Prepare for your interview by practising common questions related to sales and customer service. Think of examples from your past experiences that highlight your skills in motivating teams and enhancing customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Manager role. Highlight your experience in sales and customer service, especially in the leisure industry, to show us you’re the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven sales or improved customer retention in previous roles. We love seeing numbers that back up your claims!
Be Personable: Let your personality shine through in your application. We’re looking for someone who can inspire and lead a team, so don’t be afraid to show us your passion for customer service and community engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lampton Group
✨Know Your Stuff
Before the interview, make sure you understand Lampton Leisure's mission and values. Familiarise yourself with their fitness and wellbeing facilities, and think about how your experience as a Sales Manager can contribute to their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Membership Manager, you'll be leading teams. Prepare examples of how you've successfully motivated and managed teams in the past. Think about specific situations where you improved customer relationships or achieved sales targets, and be ready to discuss these during the interview.
✨Be Customer-Centric
Lampton Leisure values a customer-oriented mindset. Be prepared to talk about how you've handled customer needs in previous roles. Share stories that highlight your ability to enhance customer experiences and improve retention rates, as this aligns perfectly with the job requirements.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, marketing strategies, and how success is measured at Lampton Leisure. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.