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- Tasks: Manage daily operations of our Leisure Centre and ensure a top-notch customer experience.
- Company: Join Lampton Leisure, a community-focused organisation prioritising health and wellbeing.
- Benefits: Enjoy competitive pay, annual reviews, 22 days holiday, and flexible hours.
- Other info: Great opportunity for career growth in a supportive and inclusive environment.
- Why this job: Be a key player in creating safe and enjoyable environments for the community.
- Qualifications: Experience in leisure management and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
As a Duty Manager, you will be responsible for the day-to-day running of our Leisure Centre, ensuring a safe, enjoyable and quality customer experience. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. You will also be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required.
Key Responsibilities & Qualifications
- Opening and closing of site and being first point of contact for any queries whilst on duty.
- Supervise and coordinate regular maintenance and cleaning of the facility.
- Responsible for the daily, weekly and monthly pool plant operations, tasks and checks.
- Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system.
- Perform pool hygiene & safety checks.
- Provide first class customer service to all users of the facility.
- Address any customer queries or complaints.
- Ideally hold or be able to work towards a First Aid at Work Qualification.
- Ideally hold or be able to work towards a Pool Plant Operator Qualification.
- Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ).
- Previous experience of managing operations within the leisure sector, both wet and dry side.
- Previous supervisory experience.
- The ability to communicate clearly, influence and motivate staff.
- Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential.
About Lampton Leisure
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
We offer annual pay reviews and incremental pay increases, 22 days holiday allowance, plus...
Part Time Duty Manager in London employer: Lampton Group
Contact Detail:
Lampton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the leisure sector. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Duty Manager role. It shows initiative and enthusiasm!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and health & safety. We want to see how you handle real-life scenarios, so think of examples from your past experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can make a lasting impression. It shows you’re genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace Part Time Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations, especially in the leisure sector. We want to see how your skills align with our mission of providing a safe and enjoyable customer experience.
Showcase Your Flexibility: Since our sites are open from 6am to 10pm, it's important to mention your availability. Let us know how you can fit into our schedule and be that reliable Duty Manager we need!
Highlight Customer Service Skills: As a Duty Manager, you'll be the first point of contact for customers. Share examples of how you've provided excellent customer service in the past, and how you handle queries or complaints effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lampton Group
✨Know the Centre Inside Out
Before your interview, take some time to familiarise yourself with the Leisure Centre's facilities and services. Understanding the layout, key features, and any recent updates will show your genuine interest in the role and help you answer questions more confidently.
✨Highlight Your Customer Service Skills
As a Duty Manager, providing first-class customer service is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. This will demonstrate your ability to maintain a positive environment for all users.
✨Showcase Your Health & Safety Knowledge
Given the importance of health and safety in this role, brush up on relevant legislation and best practices. Be ready to discuss how you've implemented safety measures in previous positions, as this will highlight your capability to manage operations safely.
✨Flexibility is Key
Since the role requires flexibility with working hours, be prepared to discuss your availability openly. Showing that you're willing to adapt to the needs of the centre will reflect positively on your commitment to the job.