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- Tasks: Support Business Development Managers in driving growth and managing customer accounts.
- Company: Lampton Group, a community-focused organisation with a public service ethos.
- Benefits: Hybrid working, 24 days holiday, free gym membership, and exclusive discounts.
- Why this job: Join a dynamic team making a real impact in the community while developing your career.
- Qualifications: Experience in business development or sales support, strong communication skills required.
- Other info: Opportunities for career growth and professional development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
About Lampton Group
Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.
Why Join Lampton Group
- We are a LLW and NJC employer - nationally negotiated annual pay awards
- Hybrid working
- 24 days holiday allowance, plus bank holidays
- Free GOLD gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
The Business Development Officer will support the Business Development Managers in driving growth across Lampton Group’s Recycle Business Waste and Green Space services. The role focuses on account support, customer engagement, sales pipeline management, and effective use of HubSpot to ensure commercial opportunities are tracked, progressed, and converted. This is a commercially minded, customer-facing role requiring strong coordination between customers, operational teams, and senior sales colleagues.
Key Responsibilities
- Actively support Business Development Managers in building and maintaining a robust sales pipeline.
- Qualify inbound and outbound leads and progress opportunities through the sales funnel.
- Prepare quotes, proposals, and supporting sales documentation.
- Track opportunities accurately within HubSpot, ensuring data quality and clear forecasting.
- Support the management of existing customer accounts, ensuring a high standard of service and retention.
- Act as a point of contact for customer queries, liaising with operational teams to resolve issues efficiently.
- Maintain regular contact with customers to identify upsell and cross-sell opportunities.
- Communicate effectively with customers and on-the-ground operatives to ensure service requirements are clearly understood and delivered.
- Capture customer feedback and feed insights back into the business development team.
- Use HubSpot as the central CRM system to manage customer data, sales activity, and pipeline reporting.
- Ensure all customer interactions, opportunities, and updates are logged accurately and in a timely manner.
- Produce reports and insights to support performance tracking and decision-making.
Experience and Qualifications required
- Experience in a business development, sales support, or account management role.
- Strong customer communication skills, both verbal and written.
- Confidence working with CRM systems, ideally HubSpot – but not essential.
- Highly organised with strong attention to detail.
- Ability to work collaboratively across sales and operational teams.
- Commercial awareness and a proactive approach to identifying opportunities.
Desirable Qualifications (but not essential)
- Experience within waste, recycling, environmental services, or green space sectors.
- Understanding of B2B service contracts and account management.
- Experience supporting senior sales or business development professionals.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Business Development Officer in London employer: Lampton Group
Contact Detail:
Lampton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Officer in London
✨Tip Number 1
Get to know the company inside out! Research Lampton Group's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to business development and customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Business Development Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Development Officer role. Highlight your relevant experience in business development, sales support, or account management, and show how your skills align with what Lampton Group is looking for.
Show Off Your Communication Skills: Since this role requires strong customer communication skills, both verbal and written, make sure to demonstrate these in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Familiarise Yourself with HubSpot: While experience with HubSpot isn’t essential, it’s a good idea to familiarise yourself with CRM systems. Mention any relevant experience you have with similar tools, as this will show your readiness to hit the ground running.
Apply Early!: Don’t wait until the last minute to submit your application. Lampton Group may close the job early if they receive a lot of applications, so get yours in through our website as soon as possible to avoid missing out!
How to prepare for a job interview at Lampton Group
✨Know Your Stuff
Before the interview, make sure you understand Lampton Group's mission and values. Familiarise yourself with their Recycle Business Waste and Green Space services. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Skills
Prepare specific examples from your past experience that highlight your business development, sales support, or account management skills. Be ready to discuss how you've successfully managed customer accounts or contributed to a sales pipeline in previous roles.
✨Get Comfortable with HubSpot
Even if you're not an expert in HubSpot, it’s worth brushing up on the basics. Understand how CRM systems work and be prepared to discuss how you would use HubSpot to track opportunities and manage customer data effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, the challenges they face in business development, or how success is measured in this position. This shows your enthusiasm and helps you gauge if it's the right fit for you.