Aquatics Duty Manager in London

About Lampton Leisure

Lampton Leisure is a community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure

• We are LLW employer, offering annual pay reviews
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As Aquatics Manager, you will be responsible for proactively managing the Lifeguarding teams’ performance, health and safety on poolside, coordinating wet side timetables, events and rotas and setting team targets. As a Duty Manager you will also be responsible for the day-to-day running of our Leisure Centre, ensuring a safe, enjoyable and quality customer experience. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. You will also be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required.

Key Responsibilities

• Line management responsibilities for recruitment, induction, delivering company training, appraisal, development, and performance management of staff, including one‑to‑ones
• Ensuring staff attend NPLQ CPD’s, whilst ensuring record-keeping, and verification requirements are complied with at the Centre
• Deliver a comprehensive aquatics programme, inclusive of swimming timetables and school holiday activities designed to meet the needs of the local communities.
• Coordination of events and activities like galas and holiday camps.
• Oversee the organisation of the pool timetable.
• Responsible for the daily, weekly and monthly pool plant operations, tasks and checks.
• Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system.
• Provide first class customer service to all users of the facility.
• Supervise and coordinate regular maintenance and cleaning of the facility.
• Drive and achieve centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels.
• Track, measure and report on the effectiveness of aquatic programmes, including membership indicators and business plan objectives, in line with Lampton's reporting procedures.

Experience and Qualifications Required

• First Aid at Work Qualification
• National Pool Lifeguard Qualification (NPLQ)
• Ideally hold or be able to work towards a Pool Plant Operator Qualification
• RLSS Trainer Assessor required, but full training can be provided
• Previous experience of managing operations within the leisure sector, with experience of wet side operations
• Previous supervisory experience
• The ability to communicate clearly, influence and motivate staff.
• Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.