At a Glance
- Tasks: Drive member retention and provide excellent customer service across various platforms.
- Company: Lampton Leisure, a community-focused organisation prioritising health and wellbeing.
- Benefits: Free gym membership, 22 days holiday, enhanced parental leave, and exclusive discounts.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Join a supportive team and make a real difference in people's health journeys.
- Qualifications: Sales or customer service experience with strong communication and organisational skills.
The predicted salary is between 45091 - 45091 £ per year.
- Job Advert
- About Lampton Leisure
Lampton Leisure is community with health and wellbeing at our core.
We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience.
It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- We are LLW employer, offering annual pay reviews
- 22 days holiday allowance, plus bank holidays
- Free GOLD gym membership
- Enhanced Maternity and Paternity leaveand Pension Scheme
- Exclusive Discounts -save with Lampton Rewards and EE mobile offers
- Staff wellbeing perks -online GP access, EAP, health testing, flu Jabs, and eye care vouchers
- Sustainability Perks -cycle to work and electric car salary sacrifice scheme
- Career Growth –CPD training, structured development, and leadership opportunities
About the Job
As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention, ensuring the customer is at the forefront of all we do.
You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our retention team is always delivering excellent customer service.
Key Responsibilities
- Make outbound telephone calls with the aim to retain customers.
- Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and in person.
- To achieve and exceed customer retention targets and KPIs
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
- Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
- Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
- Respond to customer queries on all platforms including social media, website and customer feedback.
Experience and Qualifications Required
- Experience in sales or customer service, working in a customer-driven, commercial focused environment is essential
- Good computer skills with experience of using a CRM / Booking software would be ideal.
- Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets
- Customer-oriented mindset and experience managing customers’ needs
- Excellent sales and negotiation skills
- Experience working at pop-up stands / shops and traffic stopping customers
- Excellent numerical analytical skills, proficient with figures and basic calculations
- Experience upselling memberships to secondary spend products
Diversity, equity and inclusion are at the heart of what we value as an organisation.
Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
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Sales Consultant in Hounslow employer: Lampton Group
Lampton Services is an award-winning employer at the heart of the Hounslow community, offering a supportive work culture that prioritises employee wellbeing and career growth. With competitive salaries, flexible working hours, and a range of benefits including enhanced parental leave and professional development opportunities, we are committed to fostering a rewarding environment for our team members. Join us in making a meaningful impact while enjoying perks like free gym memberships and sustainability initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Hounslow
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Consultant at Lampton Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lampton Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Consultant. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Consultant in Hounslow
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lampton Group:When writing your cover letter, make sure to tailor your message specifically for Lampton Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lampton Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lampton Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lampton Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lampton Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
