At a Glance
- Tasks: Supervise a skilled team delivering essential services for the Hounslow community.
- Company: Join Lampton Services, an award-winning organisation at the heart of local communities.
- Benefits: Enjoy competitive pay, gym membership, enhanced leave, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: 2+ years in a supervisory role; experience in social housing is a plus.
The predicted salary is between 45000 - 47979 £ per year.
Permanent position based in Feltham, 40 hour week – Mon - Friday, £45,000 - £47,979.
About Lampton Services
Lampton Services are an award-winning business, providing a range of services for residents in the borough. From collecting recycling and waste to maintaining parks, repairing and upgrading homes, Lampton Services is at the heart of the Hounslow community.
Why join Lampton Services?
- Annual pay reviews and incremental pay increases
- 23 days holiday allowance, plus bank holidays - an additional day per year for each completed year’s service, up to five years
- Free GOLD gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
As a supervisor, you will provide a high-quality, customer-focused service through the supervision of a team of skilled trade operatives delivering a range of contracted services for the London Borough of Hounslow. You will oversee and supervise trade operatives and offer guidance where necessary to support those in the field and in supervisory/managerial positions.
Key Responsibilities include:
- Effectively supervise a team of skilled trade operatives offering support and guidance where needed, ensuring work activity is completed on time.
- Ensure a high standard of work is always carried out by the in-house team and external contractors through regular site visits.
- Conduct regular one-to-one meetings with operatives to discuss performance, development, share feedback and check-in on wellbeing.
- Manage any performance conduct or absence issues in accordance with Company policy and procedures.
- Identify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.
- Work with other areas within the business and effectively allocate and schedule labour where it is most needed.
- Responsible for a company vehicle that transports tools and materials, including regular vehicle checks on company vans and maintenance of own vehicles used for work.
- Ensure accurate and timely completion of all paperwork/electronic updates including timesheets within agreed timescales.
- Display a high level of customer care when dealing with enquiries from tenants and leaseholders.
- Ensure the safety of oneself and others by working within the council's Health and Safety policy and procedures associated with repair and planned works.
- Implement and work within a CDM controlled/monitored site.
These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company.
Education & Qualifications desirable:
- Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience.
- At least 2 years’ experience in a supervisory or management role.
- Working knowledge of statutory legislation regarding health & safety.
- Previous experience of working in a Social Housing Repairs environment is desirable.
- Good level of numeracy, literacy, written, oral and communication skills.
- Experience of working within a customer-facing role, delivering an outstanding customer experience.
- Full UK driving license.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
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