At a Glance
- Tasks: Deliver exceptional customer service and manage bookings at our leisure centre.
- Company: Join Lampton Leisure, a community-focused organisation promoting health and wellbeing.
- Benefits: Enjoy free gym membership, competitive pay, and exclusive discounts.
- Other info: Flexible shifts with opportunities for career growth and personal development.
- Why this job: Be the friendly face of our centre and make a positive impact on visitors' experiences.
- Qualifications: Experience in customer service and strong relationship-building skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
About Lampton Leisure
Lampton Leisure is a community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- Annual pay reviews and incremental pay increases
- 22 days holiday allowance, plus bank holidays
- Free GOLD gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
Receptionists at Lampton Leisure are the first point of contact for all visitors to the leisure centre. You will play a key part in delivering exceptional customer service to our customers by helping with bookings, taking payments and dealing with new and existing membership enquiries whilst delivering a welcoming, authentic, and personalised service to our customers.
Our site is open from 6am - 10pm Monday to Friday and 8am - 6pm on weekends, so shifts could include early mornings or late evenings.
Key Responsibilities include:
- Deliver exceptional service to all customers and potential customers of the Centre
- Achieve KPIs and sales targets set by CRM and central support
- Ensure the efficient and effective operation of the reception area, ensuring the area is secure and clean
- Monitor and control entry to the Centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices
- Positively and proactively drive customer retention
- Manage Prospects database and contribute towards lead generation in accordance with marketing planning, including outreach
- Accurately undertake cash handling and reconciliation procedures and administrative duties, as required
- Assist in the communication and promotion of the centre’s services, ensuring all information given is correct and up to date
- Deal with complaints in a sensitive manner, promptly and politely in accordance with Company guidelines
About you
To be successful in this role, you will have:
- Previous experience of delivering first class customer service in a busy environment
- The ability to build strong relationships and influence and motivate other team members
- Good computer skills with experience of using a CRM / Booking software would be ideal
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Casual Receptionist in Feltham employer: Lampton Group
Lampton Services is an award-winning employer at the heart of the Hounslow community, offering a supportive work culture that prioritises employee wellbeing and career growth. With competitive salaries, flexible working hours, and a range of benefits including enhanced parental leave and professional development opportunities, we are committed to fostering a rewarding environment for our team members. Join us in making a meaningful impact while enjoying perks like free gym memberships and sustainability initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Feltham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lampton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lampton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lampton Group:Your cover letter is your chance to shine! Tell us why you want to work at Lampton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lampton Group!
How to prepare for a job interview at Lampton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
