Fitness Manager - Heston in Hounslow

Lampton Leisure is a community-focused health and wellbeing group based in West London. We offer a suite of fitness and wellbeing facilities for local people of all experience levels, providing inclusive and safe environments to support everyone’s health journey.

Benefits:

• LLW employer with annual pay reviews
• 22 days holiday allowance plus bank holidays
• Free GOLD gym membership
• Enhanced maternity, paternity leave and pension scheme
• Exclusive discounts with Lampton Rewards, EE mobile offers and staff wellbeing perks (online GP access, EAP, health testing, flu jabs, eye care vouchers)
• Sustainability perks – cycle to work and electric car salary sacrifice scheme
• Career growth – CPD training, structured development and leadership opportunities

About the Job:

As a Fitness Manager you will run the day‑to‑day operations of the fitness department, lead the fitness team and ensure a safe, enjoyable, high‑quality customer experience. The role requires at least two duty‑manager shifts a week, key‑holder responsibility for opening and closing, and flexible hours as sites operate from 6am to 10pm.

Key Responsibilities:

• Deliver an exceptional fitness experience for members, highlighting equipment and expertise.
• Perform duty‑manager duties – opening/closing, H&S incident handling, accident reporting, safeguarding, pool hygiene and safety checks.
• Build and maintain excellent relationships with customers and prospects, handling and escalating complaints appropriately.
• Continuously review and improve fitness equipment, programmes and activities.
• Manage the fitness budget, stock takes and inventories.
• Support the centre to achieve targets and fitness KPIs.
• Ensure compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
• Line‑manage, coach and develop the fitness team, keeping them up‑to‑date with industry developments and the benefits of an active, healthy lifestyle.

Experience and Qualifications Required:

• Previous experience as a Fitness Manager.
• Minimum Level 2 fitness qualification or equivalent.
• First Aid at Work qualification (preferred or work toward).
• National Pool Lifeguard Qualification (NPLQ) (preferred or work toward).
• Ability to meet targets and deadlines, being proactive in duties.
• Ability to mentor, motivate, coach and develop team members and customers to reach their potential.
• Excellent communication skills and experience delivering first‑class customer service (essential).

How to Apply:

The recruitment team may interview suitable candidates before the closing date, and the job may close early if a large number of applications are received. Submit your application early to avoid missing the opportunity.

Equality, Diversity and Inclusion:

Lampton Group is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. The recruitment team supports reasonable adjustments within the recruitment process.

Important Information:

This post is exempt under the Rehabilitation of Offenders Act 1974 and appointment is conditional upon a satisfactory DBS check. The DBS helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.