Lampton Group is seeking a Customer Care Officer to deliver best-in-class complaint handling as part of the Voice of our Customer and Community team. You will identify issues through root-cause analysis and feed findings back to stakeholders, driving improvements across departments.
Role requires investigating formal complaints, communicating outcomes clearly, and supporting Stage 2 Review meetings with customers and partners. Prior experience with CRM and KPIs is essential.
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Complaints Investigation & Customer Care Officer employer: Lampton 360
Lampton Services is an excellent employer, offering a supportive work culture that prioritises safety and high workmanship standards. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful community housing projects in a dynamic environment.
