At a Glance
- Tasks: Lead a team to manage void properties and complex works, ensuring quality and compliance.
- Company: Join Lampton Services, an award-winning company dedicated to improving the Hounslow community.
- Benefits: Enjoy 26-30 days holiday, free gym membership, enhanced parental leave, and exclusive discounts.
- Other info: Diversity and inclusion are core values; early applications encouraged due to potential interview scheduling.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: 3 years of experience in managing voids and complex works, with relevant qualifications preferred.
The predicted salary is between 52000 - 68000 £ per year.
Voids & Complex works Service Manager
Permanent
£62,000 - £65,000
Based in Feltham
Mon – Friday – 7.30am – 4.00pm
About Lampton Services
Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.
Why join Lampton Services?
- We are LLW and NJC employer - yearly pay and condition reviews
- 26 days holiday allowance building up to 30 days for every year worked, plus bank holidays
- Free GOLDgym membership
- Enhanced Maternity and Paternity leave?and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Refer a Friend?Scheme - earn up to £250 for each new employee referred
- Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
The Voids and Complex works Service Manager is responsible for overseeing the effective management of void properties, major works, and other complex work such as disrepair cases. Ensuring compliance with health and safety regulations, budgetary control, and high-quality service delivery across all work streams. The role involves managing a team of supervisors, senior supervisors, operatives, property surveyors and planners to ensure timely and cost-effective repairs and refurbishments.
Key Responsibilities include:
- To lead and manage a multi-disciplinary team of operatives, supervisors, senior supervisors and planners/administrators, and achieve a high-quality output and service.
- To proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training and any other reason Voids Management:
- Oversee the delivery of the voids key-to-key process, ensuring properties are completed and returned within agreed timeframes.
- Conduct inspections and audits to uphold quality standards in repairs and refurbishments.
- Work collaboratively with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required to optimise void processes.
- Monitor and enhance voids performance metrics, implementing improvement strategies.
- To provide accurate reporting and data for meetings as and when requested. Complex Works & Disrepair Case Management: - Lead and manage all disrepair cases and complex works, ensuring compliance with legal standards and regulations.
- Coordinate investigations into tenant-reported disrepair, ensuring timely assessment and resolution.
- Liaise with legal teams to respond to disrepair claims and ensure appropriate remediation.
- Develop policies and strategies to streamline disrepair resolution while minimising financial risks.
Experience and Qualifications required
• 3 years of managing Voids delivery service and managing complex works experience.
• Working knowledge of NatFed Schedule of Rates
• Understanding of Health & Safety Regulations
• Application of Risk Assessments / Method Statements Desirable
• IOSH Managing Safety Or SMSTS qualification
• Working knowledge of Asbestos policy & procedures
• Previous experience of working in a Social Housing Repairs & Maintenance environment
• City & Guilds / NVQ Level 2-3 equivalent / relevant experience.
• To be able to meet pre-determined deadlines and performance targets.
• To be able to motivate, lead and manage a team to deliver high quality results in a challenging environment.
• Ability to communicate effectively with a positive approach to solving daily work challenges.
• To be able to drive, have a full UK driving licence
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
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Voids & Complex Works Service Manager in Colchester employer: Lampton 360 Limited
Lampton Services is an exceptional employer, deeply rooted in the Hounslow community, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive benefits such as enhanced leave, free gym memberships, and a commitment to sustainability, employees are empowered to thrive both personally and professionally while making a meaningful impact in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Voids & Complex Works Service Manager in Colchester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Lampton 360 Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Voids & Complex Works Service Manager at Lampton 360 Limited.
We think you need these skills to ace Voids & Complex Works Service Manager in Colchester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Lampton 360 Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
