Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage void properties and complex works, ensuring quality and compliance.
- Company: Join Lampton Services, an award-winning company dedicated to improving the Hounslow community.
- Benefits: Enjoy 26-30 days holiday, free gym membership, enhanced parental leave, and exclusive discounts.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: 3 years of experience in managing voids and complex works, with knowledge of health and safety regulations.
- Other info: Diversity and inclusion are core values; early applications encouraged due to potential early closing.
The predicted salary is between 52000 - 68000 £ per year.
Voids & Complex works Service Manager
Permanent
£62,000 – £65,000
Based in Feltham
Mon – Friday – 7.30am – 4.00pm
About Lampton Services
Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.
Why join Lampton Services?
- We are LLW and NJC employer – yearly pay and condition reviews
- 26 days holiday allowance building up to 30 days for every year worked, plus bank holidays
- Free GOLDgym membership
- Enhanced Maternity and Paternity leave?and Pension Scheme
- Exclusive Discounts – save with Lampton Rewards and EE mobile offers
- Refer a Friend?Scheme – earn up to £250 for each new employee referred
- Staff wellbeing perks – online GP access, EAP, health testing, flu Jabs, and eye care vouchers
- Sustainability Perks – cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
The Voids and Complex works Service Manager is responsible for overseeing the effective management of void properties, major works, and other complex work such as disrepair cases. Ensuring compliance with health and safety regulations, budgetary control, and high-quality service delivery across all work streams. The role involves managing a team of supervisors, senior supervisors, operatives, property surveyors and planners to ensure timely and cost-effective repairs and refurbishments.
Key Responsibilities include:
- To lead and manage a multi-disciplinary team of operatives, supervisors, senior supervisors and planners/administrators, and achieve a high-quality output and service.
- To proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training and any other reason Voids Management:
- Oversee the delivery of the voids key-to-key process, ensuring properties are completed and returned within agreed timeframes.
- Conduct inspections and audits to uphold quality standards in repairs and refurbishments.
- Work collaboratively with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required to optimise void processes.
- Monitor and enhance voids performance metrics, implementing improvement strategies.
- To provide accurate reporting and data for meetings as and when requested. Complex Works & Disrepair Case Management: – Lead and manage all disrepair cases and complex works, ensuring compliance with legal standards and regulations.
- Coordinate investigations into tenant-reported disrepair, ensuring timely assessment and resolution.
- Liaise with legal teams to respond to disrepair claims and ensure appropriate remediation.
- Develop policies and strategies to streamline disrepair resolution while minimising financial risks.
Experience and Qualifications required
• 3 years of managing Voids delivery service and managing complex works experience.
• Working knowledge of NatFed Schedule of Rates
• Understanding of Health & Safety Regulations
• Application of Risk Assessments / Method Statements Desirable
• IOSH Managing Safety Or SMSTS qualification
• Working knowledge of Asbestos policy & procedures
• Previous experience of working in a Social Housing Repairs & Maintenance environment
• City & Guilds / NVQ Level 2-3 equivalent / relevant experience.
• To be able to meet pre-determined deadlines and performance targets.
• To be able to motivate, lead and manage a team to deliver high quality results in a challenging environment.
• Ability to communicate effectively with a positive approach to solving daily work challenges.
• To be able to drive, have a full UK driving licence
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
JBRP1_UKTJ
Voids & Complex Works Service Manager employer: Lampton 360 Limited
Contact Detail:
Lampton 360 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids & Complex Works Service Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and regulations related to void properties and complex works. Understanding the NatFed Schedule of Rates and health & safety regulations will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend relevant industry events or join online forums to connect with others who have experience in void management and complex works, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated your team to achieve high-quality results under pressure.
✨Tip Number 4
Research Lampton Services thoroughly. Understand their values, recent projects, and community initiatives. This knowledge will help you tailor your conversation during the interview and demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Voids & Complex Works Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing void properties and complex works. Use specific examples that demonstrate your leadership skills and knowledge of health and safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Explain how your previous experience aligns with the role and express your enthusiasm for working with Lampton Services.
Highlight Relevant Qualifications: If you have qualifications such as IOSH Managing Safety or SMSTS, be sure to mention these prominently in your application. Also, include any relevant training or certifications related to social housing repairs and maintenance.
Showcase Team Management Skills: Emphasise your ability to lead and motivate a team. Provide examples of how you've successfully managed teams in the past, particularly in challenging environments, to deliver high-quality results.
How to prepare for a job interview at Lampton 360 Limited
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Voids & Complex Works Service Manager role. Familiarise yourself with the key responsibilities and the specific challenges that come with managing void properties and complex works.
✨Showcase Your Leadership Skills
As this role involves managing a multi-disciplinary team, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in motivating and managing staff to achieve high-quality results.
✨Demonstrate Knowledge of Compliance and Regulations
Since compliance with health and safety regulations is crucial, be ready to talk about your understanding of these regulations and how you've applied them in previous roles. Mention any relevant qualifications, such as IOSH or SMSTS, to strengthen your case.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills, particularly in managing disrepair cases and complex works. Think of specific examples from your past experiences where you successfully resolved issues and improved processes.
