Senior Lettings Officer

About Lampton Group

Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas.

About the Job

The postholder will have full operational and performance responsibility for the effective management of lettings, voids, and rent increases across the portfolio. The role is critical to maximising rental income, minimising void loss, and ensuring the portfolio is managed in line with regulatory, contractual, and business objectives. The postholder will lead on performance management of void turnaround times and rent increases, taking a proactive, data-led approach and working closely with internal teams and external stakeholders to drive results.

Key Responsibilities:

• Full ownership and accountability for void performance, including void turnaround times, re-let times, and void loss, ensuring targets are met or exceeded.
• Lead and coordinate all activity required to minimise void periods, working closely with asset management, repairs, contractors, and third-party agents.
• Proactively identify and resolve blockages impacting voids and lettings performance, escalating risks where required.
• Lead and oversee the annual rent increase programme, ensuring delivery is timely, compliant, and maximises income in line with policy and business plans.
• Serve and manage all statutory notices relating to rent increases.
• Monitor rent increases for expiring tenancies to optimise rental income and improve retention.
• Ensure all rent increase and renewal processes are fully compliant, auditable, and completed within required timescales.
• Oversee the end-to-end onboarding of new tenants, ensuring all referencing, affordability checks, and compliance documentation are completed to a high standard.
• Own and produce KPI and performance reporting relating to lettings, voids, renewals, and rent increases.
• Analyse performance trends, identify risks and opportunities, and present clear recommendations to senior management.
• Act as the primary liaison with internal teams, local authority partners, third-party agents, and external stakeholders in relation to lettings, voids, and rent performance.
• Represent the service in meetings, performance reviews, and project work as required.
• Ensure all activity complies with housing legislation, regulatory requirements, and internal policies.
• Contribute to the development and review of policies, procedures, and best practice relating to lettings, voids, and income maximisation.
• Maintain accurate records and ensure systems and data are robust, auditable, and up to date.
• Provide hands-on support across the Housing Management team during periods of high demand, staff absence, or service pressure, ensuring service standards are maintained.
• Support cross-team working to ensure a coordinated approach to housing management, income protection, and resident experience.

Requirement:

• A Full UK driving licence and access to a vehicle.

Previous Experience and Skills Required:

• Ability to influence and challenge internal and external stakeholders.
• Experience of working with financial or income-related targets.
• Excellent knowledge of Renters Rights and an understanding of best practice and industry leading developments.
• Experience of using Housing management software.
• Experience of working in a resident engagement or customer facing role.
• Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
• Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers.
• Analytical, with the ability to quickly solve problems through practical and innovative means.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.

In return Lampton Group will offer you:

• We are LLW employer, offering annual pay and contract reviews.
• 23 days holiday allowance, plus bank holidays.
• Free GOLD gym membership.
• Enhanced Maternity and Paternity leave and Pension Scheme.
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers.
• Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers.
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme.
• Career Growth – CPD training, structured development, and leadership opportunities.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.