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- Tasks: Manage property lettings, renew tenancies, and ensure compliance documentation is in place.
- Company: Lampton Services is an award-winning organisation dedicated to enhancing the Hounslow community.
- Benefits: Enjoy 24 days holiday, free gym membership, enhanced parental leave, and exclusive discounts.
- Why this job: Join a supportive team focused on community impact and career growth opportunities.
- Qualifications: Relevant housing qualification and customer service experience preferred.
- Other info: Diversity and inclusion are core values; early applications encouraged.
The predicted salary is between 24000 - 28000 £ per year.
Lettings Co-Ordinator
Permanent
£30,000 – £35,000
Hounslow
Mon -Friday – 9am – 5pm Hybrid
About Lampton Services
Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.
Why join Lampton Services?
- We are LLW and NJC employer – yearly pay and condition reviews
- 24 days holiday allowance, plus bank holidays – an additional day per year for each completed years\’ service, up to five years
- Free GOLDgym membership
- Enhanced Maternity and Paternity leave?and Pension Scheme
- Exclusive Discounts – save with Lampton Rewards and EE mobile offers
- Refer a Friend?Scheme – earn up to £250 for each new employee referred
- Staff wellbeing perks – online GP access, EAP, health testing, flu Jabs, and eye care vouchers
- Sustainability Perks – cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.
Will be responsible for advertising properties on rightmove and zoopla and dealing with enquiries.
Will arrange viewings are arranged with 3rd party agency for PRS tenants.
Ensure all paperwork and compliance documents in place for new tenancies.
They will work closely with the Resident Services Manager to ensure high retention of tenancies.
Responsible for rent increases to maximise the income of the portfolio
Key Responsibilities include:
You will play a vital role in supporting Resident Services Manager with the onboarding of new tenants ensuring all compliance documentation is in place. You will maintain a positive relationship with tenants, landlords, and other stakeholders.
- Create and maintain property listings across various online platforms and marketing channels.
- Develop property descriptions and high-quality images to attract potential tenants.
- Monitor market trends to ensure competitive pricing and positioning of rental properties.
- Deal with new enquiries and negotiate rents to maximise income.
- New Tenant Verifications and Referencing
- Renewals and rent Increases.
- To take responsibility, relevant to the post, for ensuring that statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity
- To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures.
- To work effectively with other members of the Housing management team to meet team objectives and targets and to deputise for other Resident Services Managers as required
Previous Experience and Skills Required:
- Holds a relevant housing/property qualification (highly desirable)
- Experience of working directly with residents in a strong customer service environment.
- Excellent knowledge of social housing regulation and an understanding of best practice and industry leading developments.
- Experience of using Housing managing software
- Experience of working of working in a resident engagement or customer facing role.
- Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
- Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers.
- Analytical, with the ability to quickly solve problems through practical and innovative means.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Commitment to equality and diversity
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Lettings Co-ordinator in Hounslow employer: Lampton 360 Limited
Contact Detail:
Lampton 360 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Co-ordinator in Hounslow
✨Tip Number 1
Familiarise yourself with the local property market in Hounslow. Understanding the area, including rental prices and tenant demographics, will help you speak confidently during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the housing and lettings sector. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role involves maintaining positive relationships with tenants and landlords, be ready to share specific examples of how you've successfully handled customer interactions in the past.
✨Tip Number 4
Research Lampton Services and their values. Understanding their commitment to community and sustainability will allow you to align your answers with their mission during the interview, showing that you're a good cultural fit for the organisation.
We think you need these skills to ace Lettings Co-ordinator in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings or property management. Emphasise any customer service roles and your understanding of housing regulations, as these are key for the Lettings Co-ordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for Lampton Services and how your skills align with their mission to support the Hounslow community.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and teamwork. Provide examples of how you've successfully managed tenant relationships or handled compliance documentation in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Lettings Co-ordinator role.
How to prepare for a job interview at Lampton 360 Limited
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Lettings Co-ordinator. Understand the lettings process, compliance requirements, and how to maintain positive relationships with tenants and landlords. This knowledge will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with residents, be prepared to discuss your previous customer service experience. Share specific examples of how you've handled difficult situations or improved tenant satisfaction in the past.
✨Demonstrate Teamwork
Highlight your ability to work collaboratively with others. Discuss experiences where you've successfully worked as part of a team, especially in a housing or customer-facing environment, to show that you can contribute positively to the Resident Services team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and the organisation.
