Administrator/Planner - 3 month Fixed Term Contract in Feltham

About Lampton Group

Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas.

About the Job

To engage with all stakeholders and manage internal and external supply chain partners to ensure that works are carried out in accordance with Lampton Services requirements, and statutory obligations. You will work collaboratively with all Lampton Services Management departments to ensure all works associated with damp or mould are undertaken within specific timescales. The role will support the team to provide administration duties, such as (but not exhaustive) order raising, arranging appointments, planning works, managing trackers, talking to customers and providing support to the Management team as requested. To always understand and comply with changes in regulations relating to HHSRS and Awaabs law.

Key Responsibilities:

• Monitor and plan works as required for operatives across the compliance team and contractors ensure they are delivered on time and to the required standards ensuring that all necessary certification is always in place.
• Plan, coordinate and arrange all works having due regard to LS and LBH contractual obligations and administer such work in a spirit of mutual co-operation and trust.
• Implement dynamic work scheduling, using the IT systems, both planning workforce activity in advance (making changes as required to facilitate 100% performance on the day) and during the working day.
• During the working day, ensure every worker has and can complete a full workload, reallocating work as required and integrating emergency jobs as reported.
• Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately avoiding needless appointment failures and unproductive time.
• Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs, that all the team has sufficient work to achieve maximum productivity and that no undo delays are developing in scheduling and appointing work.
• Monitor relevant contractors and operatives to ensure delivery against timescales, specifications, budget.
• Assist in contractor progress meetings, taking minute meeting notes and actions.
• Verification of works completed and their quality. Arranging post inspections to confirm identified works have been completed in line with contractual agreements.
• Ensure accurate and timely completion of all paperwork/electronic updates are received and logged.
• Review and respond to contractors' applications for payment, in accordance with contract conditions.
• Ensure all completed works is recorded and available for upload into the client's management system.
• To display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service.

These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company, commensurate with the grading of the post, without changing the general character of the post.

Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role. The post holder may be required to work in any admin capacity within the Repairs Service ensuring that the directorate works as one entity.

Previous Experience and Skills Required:

• 5 GCSE's A to D.
• Experience of collaborative working with colleagues to monitor and develop services and deliver change.
• Previous experience of working in a Social Housing Repairs environment is desirable.
• Analytical and logical skills with excellent problem solving.
• Good level of numeracy, literacy, written, oral and communication skills.
• Experience of working within a customer facing role, delivering an outstanding customer experience.
• Good Excel Skills.

In return Lampton Group will offer you:

• We are a LLW and NJC employer - nationally negotiated annual pay awards.
• 23 days holiday allowance, plus bank holidays.
• Free GOLD gym membership.
• Enhanced Maternity and Paternity leave and Pension Scheme.
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers.
• Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers.
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme.
• Career Growth – CPD training, structured development, and leadership opportunities.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.