Room Maker in London

Lamington Group is a pioneering property and hospitality company based in the UK, best known for room2 Hometels and Lamington Serviced Apartments. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.

With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK.

Key Responsibilities

As a Room Maker, it’s your role to ensure every guest who enters our apartments has a positive and memorable experience. It is a fantastic opportunity for a dedicated individual to join at an exciting time. The Room Makers know and understand what it means to be part of a team that delivers an amazing experience to guests and always exceeds their expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.

• Changing towels, bed linen, vacuuming, buffing, mopping
• General cleaning of all rooms in the apartments
• Replenishing items such as shower gel, shampoo, soap, toilet rolls and welcome pack items
• Checking apartments to ensure everything is in working order
• Carry out full inventory checks of apartments and replace any missing items
• A good understanding of COSHH
• Previous housekeeping experience is essential
• A good command of English
• Be well-presented and tidy
• Excellent communication skills to be able to deal with guests and customers
• Outstanding attention to detail

Places

• Have a keen eye on what is happening in our community
• Always keep an eye out for new business opportunities

Planet

• Help with the continued effort to deliver zero waste
• Follow all company policies on recycling
• Attend and contribute to our Team Planet events

Skills and Qualities

• Attention to detail for meticulous cleaning.
• Efficiency in completing tasks within time limits.
• Physical stamina for standing and lifting.
• Clear communication with guests and team.
• Professional and courteous interpersonal skills.
• Focus on exceeding guest expectations.
• Organization in managing work areas and supplies.
• Respect for guest privacy.
• Adaptability to changing schedules.
• Effective problem-solving skills.
• Positive and welcoming attitude.

Pay range and compensation package

• Competitive salary up to £13.85ph and discretionary bonus scheme
• 1 free night stay annually at our properties, with generous employee discounts thereafter.
• Loyalty rewards and referral bonuses.
• Company sick pay scheme.
• 2 paid volunteer days per year and annual fundraisers.
• Additional annual leave with length of service.
• Cycle to work scheme and use of gym facilities in our hotels.
• Access to activity workshops and an Employee Assistance Programme.
• Regular social activities.

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