At a Glance
- Tasks: Lead IT operations, ensuring infrastructure reliability and cybersecurity across our hospitality properties.
- Company: Join Lamington Group, a forward-thinking hospitality company focused on sustainability and technology.
- Benefits: Enjoy competitive pay, growth opportunities, and perks like extra leave and friends-and-family rates.
- Other info: Be part of a supportive team that values your well-being and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your tech leadership skills.
- Qualifications: Experience in IT operations and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Lamington Group is a London-based hospitality company operating a growing portfolio of properties. We are on a journey to 5,000 net-zero rooms, powered by technology that puts people first. Our technology function is small, ambitious, and central to how we scale. We believe in foundations before innovation, practical AI that people actually use, and building repeatable capability rather than one-off projects.
You are the IT Operations Manager at Lamington Group. You anchor the entire technological machine, infrastructure reliability, and cybersecurity landscape of our support office and property portfolio. This role isn't about managing solely from a back office or hiding behind spreadsheets; it is about taking raw ownership of the group's digital estate, navigating technical and user dynamics with respect, and ensuring the entire infrastructure runs with consistent, unhurried care.
Your work has a direct, visible impact on everything under our roof, from the productivity of your team to the day-to-day operational stability of the business. You drive the daily, weekly, and seasonal rhythm of the technology function, from optimising SaaS subscription registers and auditing tool adoption to maintaining a strict focus on system uptime, network security, and Cyber Essentials compliance.
This role gives back the satisfaction of running a fully autonomous, high-performing technology ecosystem that fuels the brand as we scale. You will strengthen your strategic business leadership, comprehensive commercial capacity, and people-first development skills within a company that relies on straight talking and trust. We prioritise internal development and real responsibility, making this the ultimate path for an established technology leader who wants to build a lasting career and lead by example from the digital heart of the business.
Five things we hire for. These are the Lamington Group Values. We use them across every role in the Group, from Maintenance to Front of House to Support Office positions. If three or more of these read like you on a good day, this is your kind of place.
- Use Instinct. You read what's needed and act on it.
- Own It. You finish what you start.
- Include All. You build trust quickly with guests, colleagues and partners.
- Stay Curious. You ask why.
- Think Big. You reject 'good enough'.
On a good day, you might…
- Start the day reviewing overnight system health reports, critical P1/P2 service desk tickets, and urgent user requests, refining daily IT priorities, and aligning with external support partners before the morning operational briefings begin.
- Lead from the front, maintaining an active, visible presence across head office or property sites during peak deployment windows.
- Ensure high standards across the portfolio by personally auditing network infrastructure, cloud directory access levels, and hardware setups.
- Support and develop your internal user base throughout the week, offering constructive technical guidance.
- Keep communication flowing seamlessly across the business.
- Notice and act on infrastructure performance quickly.
- Stay one step ahead, analysing the group subscription registers.
Experience that fits the role.
- Proven IT operations, infrastructure, or service delivery management experience within a busy multi-site corporate, retail, or hospitality environment.
- Confidence in managing department financials.
- A reliable, methodical approach.
- Strong communication and people leadership skills.
- A proactive mindset.
- Extensive experience managing tech implementations.
What you get back.
- Team that means it.
- Growth that's real.
- Learning, built in.
- Time off that respects you.
- Stay with us, on us.
- The day-to-day.
Our hiring process. We try to keep it short, honest, and human.
- Apply. Send us your CV and a few lines on why this role caught your eye.
- First conversation. A 30-minute call with the hiring manager.
- On-site visit. Meet the team.
- Offer. If it's a fit on both sides, we move quickly.
A note on inclusion. Lamington Group is an equal opportunities employer. We hire based on attitude and ability. We welcome applications from every background, regardless of age, race, ethnicity, gender, sexual orientation, disability, religion or belief.
Ready? Apply now.
IT Operations Manager in London employer: Lamington Group
At Lamington Group, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. Our vibrant work culture fosters collaboration and innovation, while our commitment to internal development ensures that you have ample opportunities to advance your career in the dynamic hospitality sector. With competitive benefits, a focus on work-life balance, and the chance to make a tangible impact on our technology landscape, joining us means becoming part of a supportive community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lamington Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lamington Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lamington Group!
✨Direct Apply to Lamington Group
Let's not forget to apply directly through the Lamington Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lamington Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lamington Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lamington Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
