Housekeeping Supervisor

Job Title:Housekeeping Supervisor
Department:room2 Operations
Reporting To:HousekeepingManager

32 Hours per week (8 Hour shifts 4 out of 7 days)
£13.23 per hour

Purpose of the role

As a Room Maker Supervisor, you will set the standard for your room making team, inspiring them to deliver a consistently high standard of cleanliness, by leading from the front. You will be responsible for leading a team of room makers on a shift basis, regularly liaising with the hometel management to deliver guest satisfaction through room cleanliness and availability.

Key Responsibilities

People

• Play a part in the overall Employee Satisfaction with our Hometel leading and motivating your colleagues on a daily basis

• On job training and development of the room making team

• Engagement in local / community activities

• Comply with all relevant health and safety legislation

• Deliver personal and memorable guest service when interacting with guests, communicating with front desk staff as required

• Being a home maker resource

• Sharing best practice with wider room2 room making teams

Places

• Completing cleaning procedures for guest rooms, public areas, and back-of-house space

• Inspecting colleagues work to ensure spotless standards and delivery of a perfect first impression every time.

• Monitor inventory of cleaning supplies and equipment, ordering replacements as needed.

• Implementing new cleaning techniques or technologies to optimize efficiency

• Coordinating with other departments such as maintenance to address repair needs

Planet

• Ensuring all products used are in line with our Company policy

• Control product usage, identifying cost-saving opportunities.

• Ensure the correct disposal of refuse

• Keep the team engaged in Team Planet initiatives

Direct Reports

• Room Makers

Qualities and Skills

• Train new staff on cleaning and maintenance tasks

• Monitor the quality of cleaning and ensure standards are met

• Ensure compliance with safety and hygiene standards

• Handle guest requests and concerns

• Communicate closely with the hotel manager and other departments

• Lead and motivate the on-shift home making team

• Ability to work independently and as part of a team

• Knowledge of health and safety regulations

• Experience with industrial cleaning equipment and products

• Ability to handle the physical demands of the job

• Flexibility to work various shifts