Room Maker in Southampton

Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group. This enables us to innovate rapidly, deliver high-quality guest experiences, and maintain brand integrity as we scale at pace. With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK.

Key Responsibilities

As a Room Maker, it's your role to ensure every guest who enters our hometel has a positive and memorable experience. It is a fantastic opportunity for a dedicated individual to join at an exciting time. The Room Makers know and understand what it means to be part of a team that delivers an amazing experience to guests and always exceeds their expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.

• Changing towels, bed linen, vacuuming, buffing, mopping
• General cleaning of all rooms in the apartments
• Replenishing items such as shower gel, shampoo, soap, toilet rolls and welcome pack items
• Checking apartments to ensure everything is in working order
• Carry out full inventory checks of apartments and replace any missing items
• A good understanding of COSHH
• Previous housekeeping experience is essential
• A good command of English
• Be well-presented and tidy
• Excellent communication skills to be able to deal with guests and customers
• Outstanding attention to detail

Places

• Have a keen eye on what is happening in our community
• Always keep an eye out for new business opportunities

Planet

• Help with the continued effort to deliver zero waste
• Follow all company policies on recycling
• Attend and contribute to our Team Planet events

Skills and Qualities

• Attention to detail for meticulous cleaning.
• Efficiency in completing tasks within time limits.
• Physical stamina for standing and lifting.
• Clear communication with guests and team.
• Professional and courteous interpersonal skills.
• Focus on exceeding guest expectations.
• Organization in managing work areas and supplies.
• Respect for guest privacy.
• Adaptability to changing schedules.
• Effective problem-solving skills.
• Positive and welcoming attitude.

Pay range and compensation package

• Competitive salary up to £12.60ph and discretionary bonus scheme
• 1 free night stay annually at our properties, with generous employee discounts thereafter.
• Loyalty rewards and referral bonuses.
• Company sick pay scheme.
• 2 paid volunteer days per year and annual fundraisers.
• Additional annual leave with length of service.
• Cycle to work scheme and use of gym facilities in our hotels.
• Access to activity workshops and an Employee Assistance Programme.
• Regular social activities.