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- Tasks: Lead a team to create unforgettable guest experiences and manage daily hotel operations.
- Company: Join room2, the world's first hometel brand focused on sustainability and community.
- Benefits: Be part of a family-run organisation with growth opportunities and a positive work culture.
- Why this job: Make a real impact by delivering exceptional service in a unique, eco-friendly environment.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Engage with local culture and contribute to social responsibility initiatives.
The predicted salary is between 25000 - 30000 £ per year.
Purpose of the role room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family‑run organisation focused on providing world‑class guest experiences and with a pipeline of growth to 2030 it’s a great time to start your journey with us. We are currently seeking a passionate Duty Manager to inspire the team and deliver an outstanding guest experience.
Key Responsibilities
- Take full responsibility for the building and the people in the absence of the Assistant and General Manager
- Lead the team to create ‘can’t wait to return’ experiences for our guests
- Lead the team of house hosts and Duty managers
- Ensure that the team are managing reservation enquiries (e‑mail, phone & in person) with a kind & considered approach
- Be the ‘in the know’ person for guests enquiries & questions
- Lead team meetings with constructive feedback to improve operational performance and guest experiences
- Ensure that the team are taking payments and balancing the books at the end of the day
- Ensure the team completes property patrols to ensure safety & security
- Be accountable for the safety of your property
- Deal with housekeeping and maintenance on day to day
- Be initiative‑led when dealing with challenging situations or guest complaints making sure our guests leave happy
- Be confident working alone and be a happy, positive influence when working as part of a team
- Be part of the management team in all aspects of the day‑to‑day operation
Places
- Be ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
- Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process
Planet
- Put the planet at the forefront of all business decisions
- Take part in all company social responsibility initiatives
- Be an advocate of all our values
Direct Reports
- Roommates
- Senior Roommates
House Duty Manager in Southampton employer: Lamington Group | B Corp™
Contact Detail:
Lamington Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Duty Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at room2 or similar places. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show your passion for guest experiences! When you get the chance to meet potential employers, share your ideas on creating unforgettable stays. This will help you stand out as someone who truly cares about the role.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or intern at a local hotel, jump on it. This hands-on experience can boost your CV and show that you're committed to the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a family-run organisation that values its team and guests alike.
We think you need these skills to ace House Duty Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating amazing guest experiences and being part of our family-run organisation.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with our values and the responsibilities of the Duty Manager role.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who can inspire the team and connect with guests, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Lamington Group | B Corp™
✨Know the Company Inside Out
Before your interview, dive deep into room2's mission and values. Understand their commitment to sustainability and how they aim to create memorable guest experiences. This knowledge will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and create a positive environment, as this is crucial for delivering outstanding guest experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in challenging situations, like handling a guest complaint or managing a busy shift. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure guests leave happy, even in tough circumstances.
✨Demonstrate Your Local Knowledge
Since being 'in the know' about local events and culture is key, brush up on what's happening in the area. Be prepared to discuss how you would enhance guests' experiences by recommending authentic local activities or events, showing that you can contribute to the hotel's cultural programming.