At a Glance
- Tasks: Assist with meal service, table setup, and resident needs in a luxurious environment.
- Company: Join Oakland Care, dedicated to providing exceptional homes for residents.
- Benefits: Enjoy free meals, extra annual leave, and a Cycle to Work scheme.
- Other info: Full-time, permanent role with weekend shifts; £12.60 per hour.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Previous hospitality experience and strong people skills are essential.
Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!
You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.
If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.
Apply now and become part of something meaningful!
We offersome excellent rewards and benefits including:
- We offer all team members 1 freemeal per shift.
- Uniform provided.
- EnhancedBank Holiday pay.
- Increased Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time.
- Milestone Birthdays - get EXTRAtime off to celebratethat special birthday.
- Company sickpay which is over and above the statutory entitlement. (subject to length of service)
- Refer a FriendScheme for successfulreferrals- for all permanentroles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Health Cash Plan (subject to T&Cs).
- Death in Service Benefit (subject to T&Cs).
- Long service awards.
And much more……….
Location: Lambwood Heights, 244 Lambourne Road, Chigwell IG7 6HX
Hours: 40 hours per week
Pay: £13.20 per hour
Contract: Full-time
Shift: Days
What do you need to succeed:
Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.
This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.
As a Hospitality Assistant, your key responsibilities will include:
- Assisting with meal service either in resident rooms or dining rooms.
- To ensure that water/drink jugs are regularly refilled in resident rooms.
- Help set up and clear down tables before and after lunch service.
- Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
- Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
- Attending to residents "non care" related needs including opening/closing curtains, changing TV channels etc.
To be successful in this role, you need to have/be:
Essential
- Previous experience of working in a similar role within a luxurious setting.
- 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer facing experience including building working relationships with internal and external stakeholders.
Personal Attributes:
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
“Our mission”
is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.
- Family
- Integrity
- Respect
- Exceptional
- Sustainable
Apply now!
If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Hospitality Assistant in Chigwell employer: Lambwood Heights
At Oakland Care, we pride ourselves on creating a warm and welcoming environment for both our residents and team members. As a Hospitality Assistant at our Lambwood Heights location, you will enjoy a supportive work culture that values your contributions, offers excellent benefits such as increased annual leave and a cycle to work scheme, and provides opportunities for personal growth within the hospitality sector. Join us in making a meaningful impact while enjoying a fulfilling career in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in Chigwell
✨Tip Number 1
Familiarise yourself with the specific duties of a Hospitality Assistant in a care home setting. Understanding the nuances of meal service and resident interactions will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Showcase your people skills by engaging with current employees or residents if possible. Building rapport and demonstrating your ability to connect with others can give you an edge when applying for the role.
✨Tip Number 3
Research the company culture at StudySmarter and the specific location where you'll be working. Tailoring your approach to align with their values, such as integrity and respect, can make a positive impression.
✨Tip Number 4
Prepare to discuss your previous experience in hospitality, especially in luxurious settings. Be ready to share specific examples of how you've gone above and beyond in customer service, as this aligns with the expectations for the role.
We think you need these skills to ace Hospitality Assistant in Chigwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly in luxurious settings. Emphasise any customer-facing roles and skills that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that align with the responsibilities listed in the job description, such as meal service or maintaining a professional environment.
Highlight Soft Skills:In your application, focus on soft skills like reliability, teamwork, and the ability to remain calm under pressure. These are crucial for a Hospitality Assistant, so provide examples of how you've demonstrated these traits in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Lambwood Heights
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide exceptional service in previous roles, as this will demonstrate your commitment to making residents feel at home.
✨Highlight Your People Skills
Since this role requires strong people skills, be prepared to discuss how you've built relationships with customers or colleagues in the past. Use anecdotes that showcase your ability to connect with others and handle various situations with empathy and professionalism.
✨Demonstrate Organisational Skills
The role involves various tasks such as meal service and maintaining temperature records. Be ready to talk about how you manage multiple responsibilities effectively. You could mention any tools or methods you use to stay organised and ensure tasks are completed efficiently.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle specific situations, especially in a care home environment. Think about scenarios where you had to remain calm under pressure or resolve conflicts, and prepare to explain how you approached these challenges.
