At a Glance
- Tasks: Deliver exceptional hospitality service and create a warm, welcoming environment for residents.
- Company: Join a friendly team at a luxurious care home dedicated to exceptional service.
- Benefits: Free meal per shift, enhanced holiday pay, and extra time off for milestone birthdays.
- Other info: 40 hours per week with opportunities for growth and recognition.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Previous hospitality experience and strong people skills are essential.
Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team! You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well-organised dining spaces, managing stock and temperature checks, and assisting residents with their day-to-day non-care needs. If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.
Benefits:
- All team members receive 1 free meal per shift.
- Uniform provided.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement – team members who work with us for 3 years or more receive extra annual leave.
- Cycle to Work scheme.
- Milestone Birthdays – extra time off to celebrate a special birthday.
- Company sick pay, which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend scheme for successful referrals – for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Health Cash Plan (subject to T&C's).
- Death in Service Benefit (subject to T&C's).
- Long service awards.
Location: Lambwood Heights, 244 Lambourne Road, Chigwell IG7 6HX
Hours: 40 hours per week
Pay: £13.20 per hour
Contract: Full-time
Shift: Days (10-hour shifts, 4 shifts per week)
What do you need to succeed?
Our Hospitality Assistants support the care teams by providing exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. Strong people skills and good organisation are essential. Hospitality experience and a genuine interest in care are desirable.
Key responsibilities will include:
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring water/drink jugs are regularly refilled in resident rooms.
- Setting up and clearing down tables before and after lunch service.
- Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
- Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
- Attending to residents’ non-care related needs including opening/closing curtains and changing TV channels.
Essential qualifications and experience:
- Previous experience in a similar role within a luxurious setting.
- ‘Can do’ attitude and willingness to work in support of residents.
- Customer-facing experience, with capability to build working relationships with internal and external stakeholders.
Personal attributes:
- Reliable and punctual.
- Effective team member.
- Professional appearance and standards.
- Understanding of sensitivities in a care home environment.
- Ability to develop good working relationships and represent the organisation professionally.
- Ability to build trust and demonstrate awareness of individual differences.
- Motivated to go above and beyond with passion and enthusiasm.
- Motivated to contribute towards team and home goals.
- Commitment to grow and learn new things at work.
- Approachable and calm under pressure.
Our mission: Family Integrity Respect Exceptional Sustainable
Hospitality Assistant - FULL TIME in Chigwell employer: Lambwood Heights
At Oakland Care, we pride ourselves on creating a warm and welcoming environment for both our residents and team members. As a Hospitality Assistant at our Lambwood Heights location, you will enjoy a supportive work culture that values exceptional service, with benefits such as enhanced annual leave, recognition initiatives, and a health cash plan. Join us to be part of a dedicated team where your contributions are appreciated, and opportunities for personal and professional growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant - FULL TIME in Chigwell
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lambwood Heights. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lambwood Heights
Don't be shy about reaching out to Lambwood Heights directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant - FULL TIME in Chigwell
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lambwood Heights and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lambwood Heights
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
