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- Tasks: Maintain internal audit and HACCP systems, resolve customer complaints, and drive improvements.
- Company: Join a dynamic food manufacturing company committed to quality and teamwork.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real impact on food safety and quality while developing your skills.
- Qualifications: GCSEs in Maths and English; QA experience preferred; strong communication skills.
- Other info: Be part of a culture that values integrity, inclusion, and empowerment.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: QA Manager, (Deputise for QA Specialist / QA support)
Overall Role Purpose
The QA Systems person is tasked with the maintenance of the internal audit system and the HACCP System. Investigation and resolution of customer complaints, and drive through improvement following identification of trends. Conducting traceability exercises and mock recalls. Project work i.e. complaint reduction. Complete KPI reports. Management of lab samples. Maintenance and management of document control. Maintenance and Calibration of equipment.
Key Accountabilities and Responsibilities
- Ensure an effective internal audit programme and corrective and preventative actions:
- Schedule audits, and issue audit packs of areas to be audited to relevant auditors
- Review audits on completion, feedback improvements to auditors and risk assess frequency
- Chase any outstanding audits, and escape if necessary
- Transfer action points to Corrective and Preventative action list
- Champion root cause analysis and agree actions and timescales with relevant people
- Chase outstanding non-conformances and escape if overdue
- Attend corporate HACCP meetings
- Review the HACCP plan to meet corporate and customer requirements.
- Investigate customer complaints using production history
- Report findings to Quality Assurance Manager/Customer QA Manager
- Review complaints for trend, and implement corrective and preventative actions as necessary.
- Communicate trends to QA & Production Manager
- Hold monthly complaint reduction meetings, and collate any actions into a Complaint reduction plan
- Conduct and present traceability exercises according to schedule, as well as during audits & visits
- Present the following areas to auditors / visitors: Complaints, internal audits, & product recall. Calibration records.
- Deputisation of QA Specialist / QA support with regard to the daily routine concerning quality and process related matters
- Conduct investigations based on questions from QA manager or other departments
- Carry out document control, and communicate any changes to the training department
- Log samples for the external lab, and arrange couriers. Ensure sufficient lab supplies
- Complete Weekly internal KPI reports, and customer KPI reports on request
- Complete internal audits
- Any other reasonable request from Line manager
KPI's influenced by the role
Key Internal Networks
- Report and elevate to QA Manager.
- Source explanations of modification proposals from submitting department.
- Discussion of modification proposals with Quality Assurance Manager.
- Consultation with customer QA Managers / specialists concerning customer complaints.
- Present research and reports, and hold complaint reduction meetings.
- Help in giving training and instruction to employees.
- Assist in customer visits and dealing with customer queries, and present topic of responsibility in audits.
Role Factors
Stakeholders
- QA Inspector
- Shift Manager
- Process Supervisor
- Packaging Supervisor
Job Skills, Qualifications & Experience
- Good communication skills and a can-do attitude.
- Ability to challenge existing standards, and persistence to ensure improvements are made.
- Supervisory experience is a plus.
Qualifications
- A good level of general education with, as a minimum, Maths and English GCSE (or equivalent)
- An industry recognised QA qualification/training would be desirable
- Chemical training, H+S, HACCP, GMP and Food Safety is desirable
- Internal audit training is desirable
- Degree in Food related subjects desirable
Experience
- 2 + years in a Quality food manufacturing role.
- Knowledge of MS Office and SAP / SCADA
- Root cause analysis
- Internal / Lead auditor training
- HACCP Level 3
COMPANY VALUES
- Integrity: We do the right thing every time, even when no one is looking
- Inclusion: We embrace differences and make it safe to be ourselves because we all count
- Empowerment: We think like leaders and act like owners
- Teamwork: See the bigger picture and become stronger by putting our heads together
- Drive for results: We challenge ourselves and each other to find better ways to do things, raising the bar for what’s possible
QA Systems in London employer: Lambweston Nl
Contact Detail:
Lambweston Nl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Systems in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during the interview!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in QA systems and how you can contribute to the team.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles, especially around customer complaints or internal audits. This will demonstrate your ability to drive improvements and handle pressure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a chance to reiterate why you’re the perfect fit for the QA Systems position!
We think you need these skills to ace QA Systems in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your QA experience, especially in food manufacturing, and any relevant qualifications like HACCP or internal audit training.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the QA Systems role. Mention specific examples of how you've tackled customer complaints or improved processes in previous roles to show us your can-do attitude.
Showcase Your Communication Skills: Since good communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Lambweston Nl
✨Know Your QA Systems
Make sure you brush up on your knowledge of internal audit systems and HACCP. Be ready to discuss how you've maintained these systems in the past, and think of specific examples where you've driven improvements or resolved customer complaints.
✨Showcase Your Communication Skills
Since good communication is key in this role, prepare to demonstrate how you've effectively communicated with different stakeholders. Think about times when you’ve had to present findings or lead meetings, and be ready to share those experiences.
✨Be Ready for Root Cause Analysis
Expect questions around root cause analysis and corrective actions. Prepare a couple of scenarios where you identified a problem, conducted an analysis, and implemented solutions. This will show your analytical skills and persistence in driving improvements.
✨Familiarise Yourself with KPIs
Understand the importance of KPIs in quality assurance. Be prepared to discuss how you've tracked and reported on KPIs in previous roles. If you can, bring examples of reports you've completed or improvements you've made based on KPI analysis.
