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- Tasks: Welcome visitors, manage bookings, and provide excellent customer service.
- Company: Lambourne End Centre, a vibrant 54-acre site in Essex.
- Benefits: Flexible hours, opportunity for additional shifts, and a supportive environment.
- Other info: Join a dynamic team dedicated to personal development and community support.
- Why this job: Make a difference by helping young people develop skills and confidence.
- Qualifications: Experience in retail, strong communication skills, and good IT proficiency.
The predicted salary is between 13 - 16 £ per hour.
Lambourne End Centre is looking for a Customer Services Support Assistant to carry out receptionist and shop duties including welcoming groups, answering phone calls, responding to queries, updating bookings information and monitoring feedback.
The Centre is a fantastic 54 acre site in south west Essex which is full of opportunity. The Centre’s scenic location in a rural setting, yet on the doorstep of East London’s urban fringe creates a unique resource. The Centre boasts residential accommodation and training facilities, outdoor adventure activities, a garden project and a working farm with dedicated environmental areas. These are used to generate a wide range of programmes which promote and deliver personal development opportunities for young people, especially those at risk or struggling in traditional mainstream environments. All the programmes are designed to encourage team building, problem solving and communication skills, as well as build confidence and raise aspirations.
Suitable candidates:
- Experience of working in a retail environment
- Experience of dealing with customers in person, on the telephone and via email
- Experience of using IT and a high standard of written English
- Good organisational skills
Details:
The post will be based on a 14 hour week, working on weekends from 8.30am – 4.30pm. Additional hours may be available during the week. A job share would be considered. Due to the nature of the work, the post will be subject to an enhanced DBS check.
How to apply:
Please download an application pack from the website: https://www.lambourne-end.org.uk/vacancies or email the Centre to request the application pack: carolan.casey@lambourne-end.org.uk - please note that CVs will not be accepted in application for this position.
The closing date for applications is Tuesday 31st March 2026 at 1pm, and interviews for shortlisted candidates will be held on Thursday 9th April 2026.
For more information about the Centre and the activities it runs please see our website www.lambourne-end.org.uk or phone 020 8500 3047.
Weekend Customer Service Support Assistant employer: Lambourne End Centre for Outdoor Learning
Contact Detail:
Lambourne End Centre for Outdoor Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Service Support Assistant
✨Tip Number 1
Get to know the company! Before your interview, check out Lambourne End Centre's website and social media. Understanding their mission and values will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will boost your confidence and help you articulate how you'd handle various situations in the role.
✨Tip Number 3
Dress the part! Even though it's a weekend role, showing up in smart-casual attire can make a great first impression. It shows you're serious about the position and respect the workplace.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Weekend Customer Service Support Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you highlight relevant skills and experiences that match the role.
Show Off Your Customer Service Skills: Since this role is all about customer service, don’t hold back! Share specific examples of how you've dealt with customers in the past, whether in person, over the phone, or via email. We love to see how you’ve made a positive impact!
Keep It Professional but Friendly: While we appreciate a casual tone, remember to keep your application professional. Use clear and concise language, and make sure your written English is up to scratch. We want to see your personality shine through, but clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, you’ll find all the necessary details and forms there. Make sure you get everything in before the deadline!
How to prepare for a job interview at Lambourne End Centre for Outdoor Learning
✨Know the Centre Inside Out
Before your interview, take some time to research Lambourne End Centre. Familiarise yourself with its programmes, facilities, and the unique opportunities it offers. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers, whether in person, over the phone, or via email. Highlight how you resolved issues, handled feedback, and maintained a positive attitude, as these are key for the role.
✨Demonstrate Your Organisational Skills
Think of specific instances where your organisational skills made a difference. Whether it was managing bookings or coordinating activities, be ready to discuss how you prioritise tasks and keep everything running smoothly.
✨Practice Your Communication Style
Since the role involves a lot of interaction, practice clear and confident communication. You might want to rehearse common interview questions with a friend or family member, focusing on articulating your thoughts clearly and concisely.