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- Tasks: Manage weekend operations at leisure facilities, ensuring safety and excellent customer service.
- Company: Join Lambeth Council, a vibrant community-focused organisation in South London.
- Benefits: Competitive salary, flexible hours, and the chance to work in a dynamic environment.
- Why this job: Be part of a diverse team making a positive impact on local communities.
- Qualifications: Experience in customer service and leadership skills are a plus.
- Other info: Great opportunity for career growth in a supportive and inclusive workplace.
The predicted salary is between 30000 - 40000 £ per year.
About Us:
Located in the heart of South London, Lambeth Borough is a vibrant community of over residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the th largest borough in London. Our diversity is our strength, with more than languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
About the Team:
Active Lambeth is the leisure service run by Lambeth Council and operates from locations across the borough. There are four leisure centres with swimming pools, sports halls, an ice rink, outdoor sports facilities and standalone lifestyle and fitness centres, as well as Family Leisure Zones, Karaoke booths, Climbing Walls and treatment rooms. Active Lambeth offers a range of activities in its leisure centres and providing excellent customer service is integral to ensuring customers get the most out of the wide range of services on offer, ranging from booking a massage to enjoying karaoke or the multi-sport simulator.
About the Role:
The Duty Manager is responsible for the day-to-day operation of the facilities at either a wet or dry site on weekends, ensuring they are opened and closed in time with operating procedures and that they are clean and safe for both members and customers, and guaranteeing the highest standards of service. This includes the allocation of and supervision of staff to enable the smooth operation of the facilities. They will support the Management Team as required by working flexibly at any leisure facility, covering shifts during core hours and evenings in the week.
How to Apply:
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines:
Advert close date: :pm on January.
Weekend Duty Manager in London employer: Lambeth
Contact Detail:
Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Duty Manager in London
✨Tip Number 1
Get to know the company! Research Lambeth Council and Active Lambeth to understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your enthusiasm for joining the crew at Active Lambeth.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios as a Duty Manager. Being ready to discuss your problem-solving skills and customer service experience will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and comfortable with the process, which is a great trait for a Duty Manager.
We think you need these skills to ace Weekend Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Weekend Duty Manager role. Highlight relevant experience and skills that match the job description, especially in customer service and facility management.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the shortlisting criteria. Use specific examples from your past experiences to show us why you're the perfect fit for the role.
Keep It Professional: Even though we’re all about being friendly, remember to keep your application professional. Use clear language, check for typos, and make sure everything is formatted nicely before you hit send.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Lambeth
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Weekend Duty Manager. Familiarise yourself with the day-to-day operations of leisure facilities, including customer service standards and staff supervision. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since providing excellent customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the diverse community in Lambeth and how you would handle various situations.
✨Demonstrate Flexibility and Teamwork
The role requires working flexibly across different leisure facilities. Be ready to discuss times when you've adapted to changing circumstances or worked collaboratively with a team. Highlight your ability to support management and ensure smooth operations, especially during busy periods.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and their future ambitions for Active Lambeth. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.