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- Tasks: Manage income collection and debt recovery while supporting vulnerable residents.
- Company: Join Lambeth Council, a vibrant community-focused organisation in South London.
- Benefits: Competitive salary, full-time permanent role, and opportunities for professional growth.
- Why this job: Make a real impact on the financial sustainability of your community.
- Qualifications: Experience in finance or customer service, with strong communication skills.
- Other info: Dynamic team environment with a focus on compassion and high-quality service.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Located in the heart of South London, Lambeth Borough is a vibrant community of over residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the th largest borough in London. Our diversity is our strength, with more than languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
About the Team: The Credit & Collections team sits within Exchequer Services and is responsible for income collection and debt recovery across sundry debts, Adult Social Care, and Housing Benefit overpayments. We work closely with colleagues across various service departments to ensure Lambeth Council secures the income required to deliver essential services. The team is undergoing a period of transformation, moving towards a more proactive, data-led, and preventative approach to income management. We place strong emphasis on balancing financial control with fairness and compassion, particularly when working with vulnerable residents. Our culture promotes ownership, accountability, and high-quality customer service delivered with dignity and respect.
About the Role: As a Finance Officer within Credit & Collections, you will be responsible for managing income collection and debt recovery for a defined portfolio covering sundry debts, Adult Social Care, and Housing Benefit overpayments. You will act as the primary point of contact for your service areas, working collaboratively with departments to resolve issues, provide guidance on billing and recovery processes, and ensure appropriate financial controls are applied. The role involves proactively improving collection performance, addressing aged and complex debt, and supporting service colleagues to understand and meet their income management responsibilities. You will contribute to meeting performance targets while managing sensitive cases appropriately and in line with legislation and council policy. You may be required to supervise a small team and deputise for senior colleagues where necessary. This role offers the opportunity to contribute to service improvement, modernise collection practices, and make a measurable impact on the Council’s financial sustainability while supporting residents effectively.
How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Advert closing date: rd February at midnight
Finance Officer in London employer: Lambeth
Contact Detail:
Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those connected to Lambeth Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching Lambeth’s values and recent initiatives. Show us that you’re not just interested in the job, but also in making a positive impact in the community.
✨Tip Number 3
Practice your answers to common finance officer interview questions. We want to see how you handle complex debt situations and your approach to customer service, so be ready to share examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Lambeth Council.
We think you need these skills to ace Finance Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Finance Officer role. Highlight relevant experience in income collection and debt recovery, and don’t forget to showcase any teamwork or customer service skills that align with our values at StudySmarter.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the shortlisting criteria and share specific examples of your achievements in finance or related fields. We want to see your passion for making a difference!
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Show us who you are and why you’re excited about joining our team at Lambeth Council. A little authenticity goes a long way!
Follow Application Guidelines: Remember to follow the application guidelines closely. Remove personal details from your CV and statement as we operate an anonymised process. This helps us focus on your skills and experience without bias. Apply through our website to ensure your application is considered!
How to prepare for a job interview at Lambeth
✨Know Your Numbers
As a Finance Officer, you'll be dealing with figures all day long. Brush up on your financial knowledge and be ready to discuss key metrics related to income collection and debt recovery. Familiarise yourself with common financial terms and practices relevant to the role.
✨Understand the Community
Lambeth is a diverse borough, so it's crucial to understand the community you’ll be serving. Research the demographics and challenges faced by residents, especially those who may be vulnerable. This will help you demonstrate empathy and a customer-focused approach during the interview.
✨Showcase Your Team Spirit
Collaboration is key in this role, so be prepared to share examples of how you've worked effectively within a team. Highlight any experience you have in supervising or mentoring others, as well as how you’ve contributed to service improvements in previous positions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle sensitive cases. Think about past experiences where you successfully managed complex debts or improved collection performance, and be ready to discuss these in detail.
