At a Glance
- Tasks: Supervise and deliver exceptional hospitality services across multiple sites.
- Company: Join the dynamic team at Guy's and St Thomas' NHS Foundation Trust.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Be part of a supportive team that values customer service and operational excellence.
- Why this job: Make a real difference in healthcare by providing top-notch hospitality experiences.
- Qualifications: Previous supervisory experience in hospitality or events is essential.
The predicted salary is between 37035 - 45265 £ per year.
An exciting opportunity has arisen within our Catering Department for an enthusiastic and motivated Hospitality Supervisor to join our in-house Hospitality Team. This is a varied and rewarding hands-on role where you will be responsible for the day-to-day supervision and delivery of a professional hospitality service across multiple Trust sites. You will lead by example, working alongside your team to ensure an exceptional customer experience while maintaining the highest standards of service, presentation, and operational excellence.
Working closely with the Hospitality Team Leader, you will support the management and development of the team and deputise in their absence. You will play a key role in ensuring Hospitality services are delivered efficiently, safely, and in line with Trust policies, food safety legislation, and Health and safety compliance.
Duties:
- The post holder will be responsible for the day-to-day delivery of an efficient hospitality service across multiple sites.
- Supervise the hospitality team, assistants and kitchen porters.
- Deputise for the Hospitality Team Leader where required or in their absence.
- Maintain key relationships with all members of the Hospitality and General Catering teams, internal and external clients, internal and local environmental health departments, other GSTT service departments and staff members.
- Support high-profile events such as Ministerial and Royal visits, medical seminars and corporate away days.
- Conduct pre-event briefings to allocate roles and provide clear instructions to staff.
- Monitor staff attendance, punctuality and performance throughout shifts.
- Ensure all staff comply with uniform, footwear and personal hygiene standards.
- Monitor hospitality rooms to ensure high standards are maintained and elevate issues where necessary.
- Maintain up to date knowledge of menus and changes via the central kitchen and provide accurate dietary information for all events using the Piranha system.
- Responsible for establishing and maintaining appropriate service level agreements with departments which outsource management of rooms to hospitality.
- Ensure all departmental systems meet statutory requirements through the implementation of policies, audits and controls.
- Manage the set-up of Cash Bar Service with adequate equipment available.
- Assist the Team Leader with any required administrative duties.
- Maintain a front of house presence throughout the day monitoring staff performances and punctuality on all deliveries and events adhering to SLAs.
- Monitoring all our rooms ensuring that a high standard is met by staff and raise any issues to the Team Leader.
Required qualifications:
- Food Hygiene Level 3 or equivalent.
Additional information:
- Excellent Customer Service and interpersonal skills.
- Ability to relate to a diverse group of staff and stakeholders.
- Ability to organise own workload, to work without direct supervision and work well under pressure.
Hospitality Supervisor in London employer: Lambeth Made
Photofusion is an exceptional employer, offering a vibrant and supportive work culture that fosters creativity and collaboration. Located in one of the UK's leading photography centres near Brixton, employees benefit from access to state-of-the-art facilities and the opportunity to work alongside experienced professionals, enhancing their skills and career prospects in the creative industries. With a commitment to empowering young talent through initiatives like the FREE Summer Photography Workshop, Photofusion stands out as a place where meaningful and rewarding employment thrives.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lambeth Made. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lambeth Made
Don't be shy about reaching out to Lambeth Made directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lambeth Made and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lambeth Made
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
