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- Tasks: Support families facing homelessness and manage temporary accommodation effectively.
- Company: Join Lambeth Council, a vibrant community-focused organisation.
- Benefits: Generous leave, hybrid working, and access to staff networks.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Degree level education or relevant experience required.
The predicted salary is between 42912 - 44235 £ per year.
Temporary Accommodation Officer
SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW
About Us:
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth\’s communities and residents through our Lambeth 2030 Plan \’Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are \’connected by purpose,\’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Borough:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London\’s largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas\’s Hospital, Lambeth offers an enriching and dynamic environment.
About the Team:
An opportunity to join a team of 5 dedicated Temporary Accommodation Officers working in the temporary accommodation management and move on section of temporary accommodation.
You\’ll work as part of a team providing support and assistance to people and families facing homelessness and provide day-to-day management of temporary accommodation which includes nightly paid, private sector leased accommodation and council owned hostels
We work in a fast paced and reactive environment where no two days are the same.
We work hard at building relationships with are internal and external colleagues to ensure a joint service delivery.
About the Role:
Responsible for dealing with all complaints, including responding to members enquiries, emergencies, breach of licence issues taking prompt and remedial effective action and enforcement including conducting evictions and/or instigating legal instruction as necessary. Undertake visits where necessary.
Provide advice, support and answer queries via the temporary accommodation duty inbox on a rota basis.
Oversee the day-to-day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address noncompliance with contractual management arrangements and to improve performance.
- To be considered for interview, your CV and supporting statement will clearly evidence:
- Ability to work independently, motivated and put people first
- Professional written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
Educated to degree level standard or equivalent or demonstrable suitable experience.
Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Contact Information:
For an informal discussion about the role, please contact Natalie Johnson
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 2 nd November 2025.
How to Apply:
If you\’re interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an \’A\’ at shortlist stage.
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Benefits:
We believe in rewarding our staff. When you join us, you\’ll gain access to a range of benefits, including:
- Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women\’s.
- Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Occupational Sick Pay based on length of service.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities, including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Temporary Accommodation Officer employer: Lambeth Council
Contact Detail:
Lambeth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation Officer
✨Tip Number 1
Get to know the team and the role! Research Lambeth Council's values and the One Lambeth Programme. When you understand their mission, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to temporary accommodation and customer service. Use real-life examples to demonstrate your skills and commitment to helping people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure your CV and supporting statement highlight how you meet the criteria, especially those marked with an 'A'.
We think you need these skills to ace Temporary Accommodation Officer
Some tips for your application 🫡
Showcase Your Skills: Make sure your CV and supporting statement highlight your ability to work independently and put people first. Use specific examples that demonstrate your professional communication skills and excellent customer service.
Tailor Your Application: Don’t just send a generic application! Tailor your supporting statement to reflect how you meet the shortlist criteria marked with an 'A'. This shows us you’ve done your homework and are genuinely interested in the role.
Keep It Professional: Remember, we’re looking for professionalism in your written application. Make sure your language is clear and concise, and double-check for any typos or grammatical errors before hitting submit!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward, and you’ll find all the information you need to make your application stand out!
How to prepare for a job interview at Lambeth Council
✨Know Your Values
Familiarise yourself with Lambeth Council's One Lambeth Values and Behaviours: Equity, Ambition, Kindness, and Accountability. Be ready to discuss how you embody these values in your work, especially when dealing with diverse clients and challenging situations.
✨Showcase Your Communication Skills
As a Temporary Accommodation Officer, you'll need excellent verbal and written communication skills. Prepare examples of how you've effectively communicated with clients or colleagues in the past, particularly in high-pressure situations or when resolving complaints.
✨Demonstrate Your Organisational Skills
In this role, you'll be managing multiple cases and priorities. Think of specific instances where you've successfully organised your workload or improved service delivery. Highlight your ability to adapt and prioritise tasks in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Practice responding to potential situations you might face as a Temporary Accommodation Officer, such as handling a complaint or managing a difficult client.