Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support families facing homelessness and manage temporary accommodation effectively.
- Company: Join Lambeth Council, a vibrant community-focused organisation.
- Benefits: Generous leave, hybrid working, and access to staff networks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Degree level education or relevant experience required.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 35900 - 37900 £ per year.
Temporary Accommodation Officer
SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW
About Us
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through the Lambeth 2030 Plan ‘Our Future, Our Lambeth.’ To deliver on these ambitions, we have embarked on our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Borough
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London’s largest LGBTQ+ community, and a thriving Portuguese‑speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world‑renowned institutions such as St Thomas’s Hospital, Lambeth offers an enriching and dynamic environment.
About the Team
An opportunity to join a team of 5 dedicated Temporary Accommodation Officers working in the temporary accommodation management and move on section of temporary accommodation.
You’ll work as part of a team providing support and assistance to people and families facing homelessness and provide day‑to‑day management of temporary accommodation which includes nightly paid, private sector leased accommodation and council owned hostels.
We work in a fast paced and reactive environment where no two days are the same.
We work hard at building relationships with our internal and external colleagues to ensure a joint service delivery.
About the Role
Responsible for dealing with all complaints, including responding to members enquiries, emergencies, breach of licence issues taking prompt and remedial effective action and enforcement including conducting evictions and/or instigating legal instruction as necessary. Undertake visits where necessary.
Provide advice, support and answer queries via the temporary accommodation duty inbox on a rota basis.
Oversee the day‑to‑day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address noncompliance with contractual management arrangements and to improve performance.
- To be considered for interview, your CV and supporting statement will clearly evidence:
- Ability to work independently, motivated and put people first
- Professional written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
- Educated to degree level standard or equivalent or demonstrable suitable experience.
Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Contact Information
For an informal discussion about the role, please contact Natalie Johnson ntrowers@lambeth.gov.uk.
Recruitment Timelines
Advert close date: 11:59pm on Sunday 2nd November 2025.
How to Apply
If you’re interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an ‘A’ at shortlist stage.
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Benefits
We believe in rewarding our staff. When you join us, you’ll gain access to a range of benefits, including:
- Participation in our 5 Staff Networks: Black, Asian, and Multi‑Ethnic, LGBTQ+, Disability, Young Professionals, and Women’s.
- Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Occupational Sick Pay based on length of service.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities, including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.
#J-18808-Ljbffr
Temporary Accommodation Officer employer: Lambeth Council
Contact Detail:
Lambeth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lambeth Council on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the unexpected! Since the role involves dealing with complaints and emergencies, think of scenarios you might face and how you'd handle them. Practising your responses can really help you stand out.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in customer service and how you’ve successfully managed diverse clients. Remember, it’s all about putting people first!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure your supporting statement clearly shows how you meet the criteria – that’s key to getting noticed!
We think you need these skills to ace Temporary Accommodation Officer
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping people and making a difference in the community.
Tailor Your Supporting Statement: Make sure your supporting statement is tailored to the job description. Highlight your relevant experience and skills that match the criteria marked with an ‘A’. This is your chance to stand out!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your sentences short. This makes it easier for us to see your qualifications without getting lost in jargon.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep everything organised during the recruitment process.
How to prepare for a job interview at Lambeth Council
✨Know Your Values
Familiarise yourself with Lambeth Council's One Lambeth Values and Behaviours: Equity, Ambition, Kindness, and Accountability. Be ready to discuss how you embody these values in your work, especially when dealing with diverse clients and challenging situations.
✨Showcase Your Communication Skills
As a Temporary Accommodation Officer, you'll need excellent written and verbal communication skills. Prepare examples of how you've effectively communicated with clients or colleagues in the past, particularly in high-pressure scenarios.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved complaints or issues. Highlight your ability to take prompt action and enforce necessary measures, as this role requires quick thinking and decisive action.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing evictions or dealing with non-compliance from accommodation providers. Practise your responses to these scenarios to show you're ready for the fast-paced environment.
