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- Tasks: Lead housing management and engage with residents to create vibrant communities.
- Company: Join Lambeth Council, a diverse and dynamic borough in South London.
- Benefits: Competitive salary, part-time hours, and commitment to diversity and inclusion.
- Why this job: Make a real difference in the lives of residents while developing your career.
- Qualifications: Experience in housing management and strong communication skills.
- Other info: Be part of a team dedicated to community engagement and sustainable living.
The predicted salary is between 44937 - 49937 £ per year.
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth’. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and six Neighbourhood Housing Officers. The team is responsible for:
- Tenancy and Estate management
- Investigating nuisance and anti-social behaviour
- Resident engagement
- Delivering excellent customer care
- Estate management
- Liaison with ward councillors
- Engagement with Tenants & Residents Associations
- Leading monthly estate walkabouts
Lambeth Housing Services is in need of a dynamic, ambitious Senior Neighbourhood Housing Officer to deliver high quality Housing Management. We are seeking a Senior Neighbourhood Housing Officer to focus on Estates and to support the Housing Officers. You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders.
You will use your knowledge and experience to engage with stakeholders, lead your team, provide data as and when required, deputise for the Neighbourhood Housing Manager, be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.
For an informal discussion about the role, please contact Dan Prentice at apprentice@lambeth.gov.uk. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Senior Neighbourhood Housing Officer employer: Lambeth Council
Contact Detail:
Lambeth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Housing Officer
✨Tip Number 1
Get to know the community! Spend some time in Lambeth, explore the neighbourhoods, and engage with residents. This will not only give you insights into their needs but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees or local housing professionals on LinkedIn. A friendly chat can provide insider info about the team and the council's culture, which can be super helpful during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of a Senior Neighbourhood Housing Officer. Use examples from your past roles to demonstrate your skills in tenancy management and resident engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the Lambeth team!
We think you need these skills to ace Senior Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Neighbourhood Housing Officer role. Highlight relevant experience in housing management, customer care, and community engagement. We want to see how your skills align with our needs!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the shortlisting criteria marked 'A'. Use specific examples from your past roles to show us your expertise and passion for housing services.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Share your motivations for applying and what excites you about working with Lambeth Council. We love seeing genuine enthusiasm!
Follow Application Guidelines: Remember to remove personal details from your CV and supporting statement as part of our anonymised application process. Following these guidelines helps us focus on your skills and experience without bias. Apply through our website to ensure your application is considered!
How to prepare for a job interview at Lambeth Council
✨Know Your Community
Familiarise yourself with Lambeth and its diverse communities. Understand the unique challenges and strengths of the area, as well as the key initiatives in the Lambeth 2030 Plan. This will show your genuine interest in the role and how you can contribute to the community.
✨Demonstrate Customer Focus
Prepare examples that highlight your experience in delivering excellent customer care. Think about situations where you've successfully engaged with residents or resolved issues. This is crucial for a Senior Neighbourhood Housing Officer, so be ready to discuss your approach to resident engagement.
✨Showcase Team Leadership Skills
As a Senior Neighbourhood Housing Officer, you'll need to lead and support your team. Be prepared to share your leadership experiences, particularly in managing projects or guiding colleagues. Highlight how you foster collaboration and ensure high-quality service delivery.
✨Understand Legal Obligations
Brush up on the legal and contractual obligations related to housing management. Be ready to discuss how you would ensure compliance while maintaining tenant satisfaction. This knowledge will demonstrate your capability to handle the responsibilities of the role effectively.
