Neighbourhood Housing Officer

Neighbourhood Housing Officer

SO2: Starting salary £41,580 pa rising in annual increments to £42,861 per annum incl LW

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London\’s largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas\’s Hospital, Lambeth offers an enriching and dynamic environment.

About the Team and the Role:

Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.

The team is responsible for:

• Tenancy and estate management

• Investigating nuisance and anti-social behaviour

• Resident engagement

• Delivering excellent customer care

You will initially be based in North Area Housing Office and will responsible to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction.Primary focus will be a proactiveness to ensure the deliver of high-quality housing management and customer services, fostering strong community relations and maintaining safe, pleasant living environments for our resident across a designated patch, while fulfilling the legal and contractual obligations to the tenants and leaseholders.

You will be a regular and visible presence on estates; ensure estates are safe and well maintained in line with the contractual agreement in place and provide advice, information and reports on any housing management matter.

The successful candidates must have the following key attributes:

• Be able to produce clear, succinct and well-structured written work;

• Effectively manage own workload;

• Conveys messages effectively;

• Establishes clear targets and meets them;

• Have an understanding of local political agendas;

• Demonstrate resilience to pressure;

• Maintain professionalism at all times

• Strong problem solving abilities

• Conflict resolution skills

• Strong understanding of housing legislation

• Good communication and interpersonal skills

• High level of organisational skills with the ability to manage multiple priorities.

• Diligence in managing records, documentation and follow up actions.

To be considered for interview, your CV and supporting statement will clearly evidence:

In this section, provide a short and concise summary of the values, behaviours, and skills needed for success. Use bullet points for specific skills, experiences, or qualifications.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact Christine Biggs at Cbiggs@lambeth.gov.uk

How to Apply:

If you\’re interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an \’A\’ at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Thursday 31 July 2025.

Benefits:

We believe in rewarding our staff. When you join us, you\’ll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women\’s.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .

#J-18808-Ljbffr