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- Tasks: Manage housing services, engage with residents, and ensure safe, well-maintained estates.
- Company: Join Lambeth Council, a vibrant community-focused organisation in South London.
- Benefits: Competitive salary, career development, and commitment to diversity and inclusion.
- Why this job: Make a real difference in the lives of residents and contribute to community wellbeing.
- Qualifications: Experience in housing management and strong customer service skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.’ With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
About the Role
Lambeth Housing Services is in need of a dynamic, ambitious Neighbourhood Housing Officer to deliver high quality Housing Management Services in the North of the Borough. The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers.
Team Responsibilities
- Tenancy and estate management
- Investigating nuisance and anti-social behaviour
- Resident engagement
- Delivering excellent customer care
We are seeking an experienced Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers. You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.
Contact Information
For an informal discussion about the role, please contact Christine Biggs at cbiggs@lambeth.gov.uk and Samantha Stewart at Sstewart@lambeth.gov.uk.
How to Apply
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: Job Description and Person Specification. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines
- Advert close date: 11:59pm on Sunday 11 January 2026.
- Shortlisting: 12 & 13 January 2026.
- Interviews: Week commencing 19 January 2026.
You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Neighbourhood Housing Officer employer: Lambeth Council
Contact Detail:
Lambeth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Get to know the community! As a Neighbourhood Housing Officer, understanding the local vibe is key. Spend some time in the area, chat with residents, and get a feel for their needs and concerns.
✨Tip Number 2
Network like a pro! Connect with other housing professionals and community leaders. Attend local events or join online forums to build relationships that could help you land that job.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in tenancy management and customer care. Bring examples of how you've made a difference in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Lambeth Council and contributing to our vibrant community.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Housing Officer role. Highlight relevant experience in housing management, customer care, and community engagement. We want to see how your skills align with our values and the responsibilities of the position.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the shortlisting criteria. Use specific examples from your past experiences that showcase your ability to handle tenancy and estate management effectively.
Be Mindful of Anonymity: Remember, we operate an anonymised application process. So, when you're uploading your CV and personal statement, make sure to remove any personal details. This helps us focus on your skills and experience without bias.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at Lambeth Council
✨Know Your Community
Familiarise yourself with the diverse communities in Lambeth. Understand the unique challenges and strengths of the neighbourhoods you'll be serving. This will show your commitment to resident engagement and help you connect better during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your skills in tenancy management, dealing with anti-social behaviour, and delivering excellent customer care. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with other teams. Discuss how you've successfully partnered with colleagues in previous roles to achieve common goals, as this is crucial for delivering integrated housing services.
✨Align with Lambeth's Values
Review Lambeth's One Lambeth Values and Behaviours page before your interview. Be ready to discuss how your personal values align with theirs, especially regarding community engagement and inclusivity, which are key to the role.
